Move On Moving

Completely unreasonable, would not allow me to use a cashiers check for payment even after talking to their customer service prior to deliver. Straight up lied about where my furniture was being stored. Told me my deliver was on a truck that never existed. Two guys and a Penske showed up with a too small truck, they literally threw stuff in boxes without any wrapping. DO NOT USE THESE SCAM ARTISTS

If I could leave a negative star or just a general warning to the public I would! Please understand this company should be SHUT DOWN. The movers came to get my stuff from Seattle to Michigan and told me I should expect it in about a week and a half. Mind you my move from Michigan to Seattle with another company I got my stuff in a week and a half. Once they take your things... THAT IS IT!! You will never hear a word from them again. They hold it hostage basically. No communication and when you try to call they DO NOT ANSWER. If you happen to get someone on the phone THEY DO NOT CARE about you or your things or your concerns. They just tell you over and over... we don't know. I didn't get my things until a month and a half and I called every week. I was living out of a suitcase for a month and a half!! And they ended up contracting my job out to another moving company to deliver. So clearly they take orders that they don't have trucks for and let me repeat you won't hear a word from them. They don't care who you are or what you are going through. You pay mostly up front so they just have you and your things for as long as they want and there is nothing you can do about it!! Spend extra money, do whatever you have to but DO NOT USE THIS COMPANY!! Also when I got my boxes, a bunch of them were smashed up. AWFUL AWFUL... they should be shut down.

Despite sending pictures of every room, a box count which was updated twice and the detailed results of a site visit moveON moving estimate was off by a whopping 40% meaning when the movers arrived I was charged an extra $4000.00. moveON moving is a broker based, like many brokers in Florida, who makes the estimate and then contracts out the actual move. Once moveON moving collects their fee you are turned over to the mover who makes their own estimate and really could care less about moveON moving estimate and you are stuck as you have already paid a sizable fee to the broker. No doubt they will respond I had more items than listed on the final estimate but the point here is basic competence - I did not hide anything and they had a competitor’s detailed list from a site visit and the salesman, Alex assured me he was adding extra capacity so there would be no surprises when the mover’s arrived. I can’t help but feel the estimate is simply a means to acquire the contract with little regard to accuracy. My advice is to avoid the brokers and find a company which does the actual move. This is harder than it sounds but with a little digging can be accomplished. Also deal only with a company which does a site estimate. And finally by all means avoid moveON moving.

This company is holding our items hostage! Do not book with them!!! They picked out items up on 2/10/20 and we have not gotten a single update from them since, despite the fact that we are now outside the delivery window provided in their contract. The broker we used got an update that our items were in a storage facility in our origin city two weeks after they picked them up. Whenever we call the designated line for transit updates, no one answers or returns messages. Whenever we have been able to get a sales person on the phone, they simply say they are getting caught up from the weekend and awaiting an update from their dispatcher.

They were courteous, thorough and most impressively - super hard working. It's amazing how much stuff you can have in a 1 BR, but they moved it all without issue. They even got my ENORMOUS couch out the back window and through another apartment to the truck - they somehow handled it!! It wasn't the most inexpensive move, but if you want to hand the keys to a professional team so you don't have to worry about it, these are the guys. I would recommend them to anyone who inquires. Thank you boys!!!