Move On Moving

They made moving almost stress free (if only the rest was so easy). The workers smile a lot, I like that (they tell some good jokes too). Overall, they took great care and concern for my special things, some so breakable, it is surprising not a single broken item. So easy to work with, I would recommend them to anyone who wants to move. Thanks guys, best move ever... no complaints, quite happy.

UPDATE: I sent them a copy of the email receipt and finally got my money back, including the fee I paid for using a CC. Adding star. Still waiting for them to fix what they broke. ((i.e. Replace my mattress)) _____________________________________________________________ I've given MoveON Moving a little over a month to make things right, but they have not. Now I feel a duty to the public to let them know what kind of business they are. My hope is that they will make things right. I’ll keep the public posted on this matter. I was relocating from Arizona to California, I originally signed up with International Van Lines because they had good reviews. Unfortunately, they sold my business to MoveON Moving. I will try to keep a long story short and stick to facts. I'll start with the experience and work my way to the damages. 1. The two guys picking up arrived late and were completely exhausted. They said it was their THIRD move of the day. They arrived so late and worked so slow that my storage unit closed in the middle of the move. I had to start moving things to the truck because they were going so slow. The door to my storage unit was left OPEN for the night and I had to come back at 6am to close it and then wait hours for them to get there to finish the job. I was supposed to be driving out of state but instead had to stay behind to oversee the job. 2. One of the guys who showed up was angry to be there. He was cursing at the lead mover and complaining the whole time. I watched him toss around my things, drag my velvet sofa on the ground, and flip boxes marked fragile like he was flipping around a ball. Repeatedly, I had to ask him to take better care of my things. 3. I watched them lift my brand new and very expensive mattress by the seams. When it arrived, it was torn open, exposing all the layers, including the springs. It was less than a year old and the first mattress I ever purchased for myself. I sent photos to the place I bought it from and they said it could not be fixed. This is the most devastating part of the move. Even the lead mover who dropped it off said his colleagues did not do a good job and the company needs to replace the mattress. 4. When they were finishing the pick up, (Rushing because they were already late to their second whole-home move of the day), they put the last of my things in carelessly, including my crystal floor lamp SIDEWAYS. They said they would wrap it at the next stop. My large plants were thrown in sideways and whole branches and leaves came off. 5. When a different pair of guys came to deliver my things, the truck was completely rearranged. Some things were repackaged (like my lamp, which came apart when the blankets were removed). My white dresser suddenly had a yellow stain on top of it. Scratches on the sides. I asked the guys picking up to put the base of my coffee table on top so it didn't warp. When the guys dropping off came, the base shoved in the middle of heavy boxes and totally warped. 6. ITEMS MISSING!! I had a white pot for one of my trees, my silverware never arrived, cutting boards, land lord knows what else. 7. International Van Lines - another HUGE pain point - had me pay $500 for a rush deliver, which I requested. I was told the delivery should come on Monday. MoveON Moving said they would not deliver until sometime the next week. It took getting International Van Lines involved again to make them deliver on a $500 extra rush delivery. They still didn't come in time and I had to stay at a hotel for more days than I budgeted for. Moving is the worst. It is stressful and you have to trust that the company you are putting your faith and hard earned money into is going to be competent. The way this company damaged my things was atrocious! My biggest concern has been my brand new mattress they completely destroyed. Hopefully, they can show they are a company of integrity and make things right.

They moved our offices a couple of years ago so we used them on our personal move this year. Great guys and worked hard. Even put down things to not ruin the new floors which we didn’t think to ask for. Put the bed together which we couldn’t have done ourselves. We’d use them again.