Movers Academy

Mover's academy seems like a great option for a reasonable price, however you get what you pay because the lack of communication is astronomical. The movers showed up over an hour late and never called me to give an ETA even though they said they would. When they got there, they worked hard and everything was fine. However, they then showed up about an hour late to my new location as well, yet only gave me a credit of less than half an hour. Fine, they were getting it done. What they don't tell you when you book with them and pay the deposit, is that they give an estimate of how long it will take to complete the job and you have to pay that full amount before they take anything off the truck, but they say you will get a refund if they finish early. They way overestimated time by 2 hours, or $300. It's been 2.5 weeks and I have yet to see my refund. I have called every day and only get the voicemail and never a call back. The manager Alonzo, said he remembers I should have gotten a refund and that he will check on it. That was 1.5 weeks ago and I have not heard from him since about the status of my account. I have left numerous voicemail messages and never got a call back. Every time I call, morning, afternoon, or evening the call always goes to voicemail that I don't think is even checked. The movers did a good job but the management is horrendous and does not act like a reliable business would. If they business model is to charge up front and then issues refunds, they should have a better system in place for refunds. It seems like the manager is the only one who can see anything about the refund and he keeps giving excuse after excuse for not looking into it after he says he will. If I do not hear from him soon I will take legal action. If I were you, I would stay away from this moving company!

I had a confirmation for an on-site estimate this morning at 10:30am. At 11am I tried calling the office and got nobody. It is now 2pm and still no anytime of communication from them. Certainly not a great way to start off and try to gain my business. UPDATE**** As off today Feb 5th I still haven't received a call from anyone.

We had a really amazing experience with Mover’s Academy today. The crew that showed up was a pleasure to work with and handled our items with care. They listened to all of our requests on where everything should go when we arrived and really just couldn’t have been a nicer group of guys. They were also fast and efficient. Highly recommend!

Patrick and Quan did an amazing job with my move, up to and including that wrapping my items up completely and tight, then setting things in their place at the end. I was very, very pleased with the work they did and I would highly recommend.

The young men who moved us today are a great group. They were punctual, there was no wasted time, my furniture was padded and wrapped with such care and we had no problems. We have a lot of big and heavy things and we were thrilled with our move. A pleasure AND the price was what was quoted which thrilled us even more. A great company. I totally recommend Movers Academy.