Mullen Moving, Storage & Logistics Company, Inc.

Move went off on time. A few dents in walls, some furniture scratches, had to call to resolve final bill.

Horrible. I ordered a set of furniture from Amazon. The shipping company was NSD Shipping, and shipped on Aug 30 from Seattle, WA. Apparently it was then delivered to Mullen Moving & Storage Company as the local transit station where it would be unboxed and delivered to my home from there. I received a phone call on Wed, 9/11, from Travis stating it would be delivered on 9/12 between the hours of 12-4. I called on 9/12 at 9:30am to verify the delivery only to be greeted with hostile voices on the receiving end while questioning my reason for calling. I responded with "WOW! This is a very snotty company!" The woman on the other end said she would let Travis or Todd know I called and would be home for delivery. 4:00 came, no delivery. I called to receive once again a rude gentleman who claimed "Yeah, we aren't delivering that set today" and proceeded to not give me an explanation as to why they weren't delivering, but to lie and tell me they called me. NO, they did not call me and proceeded to tell him I took the day off to be home for the delivery and would be filing a complaint to which he then responded, "Yeah, ok, go ahead". I then called NSD Shipping, explained the situation and then was told that Mullen had not even updated the information about the delivery properly through them. Luckily they will be getting me my furniture and hopefully will not use this local company any longer for their point of transit. I am absolutely appalled at the attitude and lack of respect shown to me by this company. Again, I want to reiterate that I did not hire Mullen, they are a transit station for NSD Shipping and do not care about their business practices. Be warned. If they can accept money for delivery from Amazon/ NSD Shipping and not do their job well, they will do the same to you.

Hired Mullen to move us across the city. Talked to Mike. Very friendly, polite. Scheduled our move for 5/31/19. Went out and signed the paperwork. Job was estimated for 3hours. Had to give our banking info, and we were told they would put a charge in for 50% as a deposit. Instead, they put the charge thru for MORE than the estimate. Also, we were never told they charge a 4 hour minimum! We have NO complaint about the crew that came. They did a good job, and were friendly and professional. When I called to complain about the over charge, I was told I had to talk to Mike. Naturally, he was not in! I left a message for him to call me, didn’t, hear from him. After 3 days of calling him,I finally talked to him. He couldn’t find our file, but would call me back that afternoon. Naturally that didn’t happen. Next day, he wasn’t in the office. After we went out there,( he wasn’t there ) we talked to the operation manager who agreed that we were owed a refund. It was settled the next day. I would certainly never use them again or refer anyone to them.

What a great place to store anything. Great group of people to help you with moves or anything.

Next time I will plan better. Read reviews