My Chicago Moving

This company does not deserve 1 star for service, because they failed to show even a basic level of competency for the moving job I hired them for. Be warned, this company will absolutely fleece you AND break your things. They were subcontracted for my move under Madison Van Lines, who originally provided my moving quote. First red flag was nobody telling me that it wasn't Madison Van Lines who was performing my move. On the day of pickup, I was told I needed to pay an extra $300 to "expedite" my move. This was to "guarantee" delivery on my move in date the following week. Because I was moving into a high rise building unit, which required elevator reservation, making this delivery window was vital for me, so I wound up paying it. This company failed to make the move in window (mover was 4+ hours late) following my payment, resulting in my waiting another 2 WEEKS to receive my things. They discounted me a mere $150 for my inconvenience, for a close to $2,000 move. Upon delivery, it became apparent they had broken several of my pieces of furniture, including a shelving unit, TV stand, and bookcase. They LOST pieces of my bed frame, which required replacement from the manufacturer. Literally lost the pieces of my bed from the move. Utterly ridiculous. When I filed a claim for damages, I was pointed to an external third party company who handles their claims, without so much as a single word of apology from the moving company. They obviously get so many claims, this is standard practice for them. This company is horrible and deserves to be shut down, save your time, money, patience, and sanity and do not hire them for even the most basic move.

If I could give this company zero stars I would. I booked with a guy named Shane who insured me that the process would be smooth and seamless. Once he got my deposit he would not answer any texts or calls. The movers then called to say that they didn't know if they could come pick up my things on the date that was in our contract. The woman that works their front desk, Phyllis yelled at me over the phone several times and even went so far as to hang up on me when I questioned when my movers would be arriving. The only time she was somewhat nice was when she was asking for my credit card information. The movers ended up being 3 hours late to pick my things up. They were nice but not informative whatsoever. Upon arriving at my next location the movers showed up on time but tried to charge me an extra $300 because they would have to walk to get to the elevator with my stuff. This charge was never explained to me upon picking up my items or in my original call with Shane. They moved something that wasn't even mine into my room and lost 4 of my boxes. When I called to figure out how to locate my boxes, Phyllis told me I would never see my things again. This has been the most stressful process. I would not under any circumstances book with this company. There is a reason they have low prices. They are terrible!!!!!

The moving experience started out grand but quickly went sour. The package we had included packing and moving. During the move, they couldn't keep guys in the house, people showed up and left early, causing the packing to take multiple days instead of one. Part of this was due to the fact that the estimation process was not handled well. After we received our stuff, there were many things that were damaged, several thousand dollars including a 65" TV, things from our wedding that we can never replace, and antique furniture. While they promised our things were covered in the package we ordered, in the end this turned out to be a complete sham. They insure and reimburse based on weight, so after 6 months of going back and forth, they offered us $32 to compensate us for our damaged items. Sorry, but that isn't going to replace a 65" TV. We declined their offer, and will be letting others know through BBB not to use their services.