New Concept Moving and Storage LLC

Jimmy B. and his partner (non-English speaking) were prompt and got the small apartment move done quickly. However, they packed the off-load quite tightly and I was unable to see if anything was missing. I was never invited to view the empty truck as promised. A week later I found my grandson's long board was missing, which was an expensive piece. They took no responsibility for it. Giovanni promised to send me a claim form and kept telling me to just file a police report. I never received the claim form and now have no choice but to file a police report. Their referring company, Starving Students Moving, kept referring me to Giovanni, who was very polite on the phone, but accomplished nothing.

The boys did a great job and were respectful

Overpriced. They were 4 hours late, dropped boxes that said FRAGILE on them, camped out in the truck several times, and then charged me $1300 for what should have been a $700 move. Terrible company. And hard to get ahold of.

I would never hire this moving company. They were dishonest in their pricing and I have never seen slower movers, but that may be attributed to their constant cell phone usage. The owner claims that customer service is his first priority in past reviews, but was not interested at all in the performance of his workers and what was fair considering the work that wasn’t done. He just stated “I don’t care, get me my money.” I’ve never done a review in my life, but I didn’t want others to experience such poor service like we have.

These guys are great! Didn't take breaks, went quickly, handled heavy items well.