Oakley Relocation LLC

They were awesome. Very helpful. Tremendous service. In spite of corona and having to do move by face time they were great. Highly recommend them.

These guys are pros. We moved cross country in 2018 and unfortunately used someone else. We had damage and an utterly smashed flat screen. This year we decided to use a national company, who subcontracts with Oakley. Nothing is ever really perfect and it's not that easy to get day help loading or unloading in various cities around the country. But Oakley has a good system and they are professional. They wrapped everything well, re-assembled everything and took their time putting things where they were needed. Communication was really great. The driver Casey is just five star. We would definitely use Oakley again (but please dear god we shouldn't have to move any more.)

I really wish I could give Oakley Relocation 5 stars. Unfortunately, after having them move us from San Diego to Colorado Springs, crating & putting our things in storage for 7 weeks, and then delivering everything, we had 9 pieces of broken, fairly new furniture. I’m not talking about just scratches or dents. I’m talking about a dining chair with a broken leg, a nightstand with a 6” chunk of wood missing off the side. I witnessed them dragging my dining tabletop along the floor as they tried to screw the legs back on scratching the entire top in the process. You get the picture. It was heart breaking as the movers brought this furniture into our house. Be aware that even if you purchase the full replacement value protection for your belongings (as we had) it is at the moving company’s discretion to either repair the item (or give you cash to repair) or replace it with like kind or quality (or give you cash to purchase). We really wanted them to replace a couple of things as the damage was pretty severe, but they settled with paying us a small amount to repair the items. Their “full replacement value protection” that you pay dearly for is very misleading & you can count on Oakley to not live up to this. We have moved several times throughout our life and have never had damage like this to our furniture.

I used North American Van Lines for a cross country move, and they in turn contracted to Oakley Relocation. Oakley Relocation lied about the weight of my load and increased my charges by 25% which they did not inform me until I contacted them to get false charges for boxing two mattresses which they did not do (I only have one mattress and I had packed it myself in a shipping bag I purchased myself from Amazon). I am certain they lied about the load because I had just moved 6months prior and had the exact weight information which was also from North American and I even showed them the paperwork. I had not even unpacked 80% of the load from that previous move and the stickers were still there to prove it. And I had only reduced my boxes and given away heavy items and they claimed I somehow had 700lbs more than I did before despite having fewer boxes?? During the loading, there were two movers who did the heavy lifting and the driver named Miguel. One of the movers was Miguel’s brother. Both of those movers were very professional and competent and they did excellent work wrapping my couch in blankets, while the driver Miguel avoided any manual labor and just did the paperwork. I tipped each of the movers (including Miguel) $20 cash for a total of $60 and gave them Starbucks Frappacinos. During the unloading at my new residence, the driver Miguel only showed up with his wife who was shorter than me and weighs twice as much as his only “other mover.” Miguel the driver told me he did that to save $200 on hiring an actual mover. She couldn’t properly handle the hand truck and kept crashing into the walls of my new apartment and dropping things. He also parked the 80ft trailer so that it completely blocked in 5 of my neighbors. The driver also kept asking me to text him my address which I did three times including pictures of a map. I emailed the office my addresss and they did not communicate to him. But even though the driver had the texts which included photos of the map and exact instructions about what to type into GPS, he still got confused and lost and I had to drive out to find him and have him follow me. I had to help them unload because I just wanted this stupid and lying person out of my home and out of my life as fast as possible and I told him and showed him why I disagreed with his reported weight. He just kept arguing with me and letting his wife struggle to unload the truck. I’ve used North American for so many years and for multiple moves. Because of this shameful and horrible experience with Oakley, I will never use them (North America) ever again. They’ve lost me as a customer for life. I hope people read reviews and don’t let this unethical and poorly run company with lazy and incompetent people from the office staff to the drivers and handlers. I appreciate moving companies who provide a very useful and helpful service and which I am willing to pay well for and my other experiences moving with hired companies have been so much more professional and with integrity and great customer service. This company left me feeling completely scammed, frustrated, and was not worth the frustration of dealing with them for shoddy and poor work.

Fantastic experience from beginning to end. All pricing was clear and stuck to. Schedules were explained and adhered to and most importantly, EVERYTHING was delivered in perfect condition, and placed where we needed it. Robert, Tracy, and Trevor made my move a big success.