Olympic Moving and Storage, Inc, Federal Way WA

My husband contacted Olympic Moving & Storage about obtaining a quote for moving assistance. My husband was told that he needed to electronically sign a document in order for them to send the quote to us. My husband did as he was requested. We ended up choosing to go with another company. We naturally assumed that not contacting the company back would be a signal to the company that we chose to go with a different company. Out of the blue without any warning or authorization on our part 2 movers show up this morning saying that they were here to pack our stuff. Then we get a call from the company wanting to discuss what happened. We were told that because we signed for the quote that automatically booked us with them. My husband and I were never once told this and the paperwork did not tell us this information. When I said that we chose to go with another company the employee was quite rude and hung up the phone on me. I rated 2 stars as the first person who helped us set up the appointment for the quote was very nice and helpful. The rest of the experience was not good.

I had to coordinate a move of a 35,000 sq ft building into two buildings totaling less than 15,000 sq ft. The original building had been there for 50 years and was going to be remodeled over the next two years so this was just a temporary move. Nevertheless, it was an extensive process with a lot of moving parts. It was broken down over a period of 10 weeks into three move phases with construction crews preparing the temporary locations. Kenny, from Olympic Moving in Federal Way, was my right hand the entire time. He had his crew from the shop Marcus, Rich, Jose who were all very good at their job. When needing a larger crew they were able to get workers there including Bekins Northwest. During each of the phases Kenny and I were able to coordinate what needed to be done in an efficient and professional way allowing me to meet my deadline. At the end of the move there were six to ten truck loads they were able to take to the transfer station which was immensely helpful. In two years when it is time to move back into the 35,000 sq ft building I will definitely contact Olympic Movers and highly recommend them for any size of move. A huge thank-you to Dave, Kenny and all the people who contributed to the success of this project.

First, they promised they would put my mattresses in bags when they got to the warehouse, because they forgot to bring them. They arrived without bags and the handles on the sides were ripped out. My belongings were handed over to another truck line, loaded and reloaded. They arrived 8 days late with significant damage to valuable furniture. It was obviously handled very roughly. A wood table has a chunk of wood broken off and missing. A cherry dining chair was wracked around so that all the joints are loose and it can't be used. There are scratches and gouges in tables. One of my pole lamps is broken in two. Plus, pieces of furniture dismantled at origin were not put back together. It took another two weeks and multiple phone calls by me to get them to return and do that. I kept getting handed off to different people as contacts throughout the process. I should have just moved it myself instead of trusting these people. They give a lot of lip service up front. And yes, i got insurance. But there's a deductible and i have to do all the work to set values for repair/ replace. Not holding out any hope that I'll recoup anything, given the treatment I've gotten so far.

I cannot express how thankful I am for Adam & Kenny. They were fast, efficient, friendly, and funny. This was a stressful time and they made the process 100% stress free! Thank you so so much! I will absolutely use you again in the future.

Really nice people providing a great service