On The Spot Moving Company

I scheduled to have On the Spot Moving Company help me move on August 18, 2018. The quoted rate was $160/hr with 3 movers. On the moving day, they showed up late with a defective truck and ask to postpone the move to next day @ 9AM. The next day, they showed up late again and did not start moving until 10:30AM. The moving concluded around 5:20PM. They charged me a total of 7.5 hours, and the actual moving time was far shorter than that. Excluding the travel time from old house to new house, they took almost 40 mins of lunch time and billed me for it. The pool table, along with many other pieces of furniture, quote was not moved as they initially promised and I had to hire someone else to finish the work. The quality of the moving was sub-par. After the moving crew left, I noticed a lot of furniture/appliances were not restored to their original state prior to the move. Take refrigerator as an example, the door handles were missing, and the refrigerator was also not hooked up to the water source because the water tube and connecters were all gone. The moving crew also caused water damage to my new house due to their negligence. I was out of town for work on 8/20, when I returned home on the night of 8/21, I noticed there was large pool of water outside and inside of my garage. Upon inspection, I found water was leaking out of the wall. I went into kitchen and found water all over the place near the refrigerator area. Turned out the water switch was not sealed properly by the moving crew (they attempted to connect it but didn’t finish the work) and water has been leaking constantly since the moving day (8/19). I immediately notified the owner of the company (Corey), he texted me back the next day with few questions, and promised to get back with me. I waited 3 weeks, which I believe is more than reasonable amount of time for Corey to contact me with a solution to make for their negligence, but I never heard back from Corey or anyone from On the Spot Moving Company.

I've hired these guys twice now and will definitely hire them again in the future. They have been friendly, polite, and helpful each time. They've gone above and beyond to make sure everything went smoothly. Even when there was a minor snafu, they were quick to address the issue and remedy it in a timely and considerate manner. They were careful with my furniture and belongings and even put everything together for me. And their rate is affordable!

JR and Randy were great. I have a pretty heavy dresser and couch and they were able to efficiently move my items. They were careful to not damage walls and furniture. Good guys. I definitely recommend them. Thank you!