Penske Truck Rental

Great folks

I made a reservation online (which was $230 cheaper than making the reservation over the phone) for a truck and then this store called and left a voicemail to tell me they don’t have the size truck I booked and they changed from 12ft to 15ft . I didn’t know they gave the 15 ft truck to another one and they didn’t have anything for me until I showed up to pick up the truck. Also I had booked two hired help to assist me and I had to pay them. The salesperson Josh was very unprofessional and rude didn’t honor the reservation online and said there were no available trucks. Apparently he has a slightly larger truck but he didn’t hold it for me. Stay away from this place as they are cheating people and want to charge you a higher price than what is online so don’t count on being able to get the truck you need at the online price. It is shameful.

The trucks don't have tie down rings on the floor!?! If you have anything heavy, there is nothing to tie it down to. Ryder has tie down rings on the floor.

Nicest staff, especially Luke, and most efficient and seamless service that you can ask for. Willing to go extra miles to assist customers. High tech additions to the truck made driving safe and convenient. Support to my service call was prompt and accurate to resolve my issues on the road. A solid five star overall!