Platinum Van Lines

It all started on May 16th, 2014 I contacted " Platinum Van lines " I was given a grand total for moving fees and charges in the amount of $1,075 which I paid $752.50 of which left a balance of $322.50. Now when I call to set this up I spoke with a customer service rep named Layla. Layla never told me that my price could go up due to the fact that the company increases rates based on cubic cementer. She also never told me that I would be charged a storage fee of a $189.20 either. So when my thing where picked up from my storage unit first off the driver nor did the dispatch department contacted me to let me know that he was there picking up my things. No one contacted me to let me know that my balance had changed from $322.50 to $1817.78 either, I did not find out about this until 2 weeks later after my things where to have been delivered.Which by the way the driver was instructed to take the lock off my storage unit and bring the lock and key as well which was a lock that my grand father who passed gave me. Instead he put the lock back on the storage unit and decide to only take the key. No one called me to tell me that instead of my things being delivered to Georgia that my things where shipped to Las Vegas. I did not find this out until I called in and spoke with Barbie also known as Barbara. Which she told me that my things where in AZ. Barbie continue to reassure me that I would receive a discount do to everything that took place. What she failed to mention or say is that I was also being charged for my things to sit in a trailer until the driver picked up my things again. Again days and weeks go by and no one called me, so again I had to call and speak with Barbie again and she says to me that my things had been picked up and on there way and that I should be getting a call from the driver. Again days and days go by no one calls, know calls from the driver so I called Barbie again and she said to me that she is still trying to find out who the drivers is and what his phone number was. She told me I will call you back once I have that information, no one called until last week which is now June 9th, 2014 the driver finally contacts me and say that he was given the wrong number so that is why I never received a call from him. Now my things are being held hostage and the cost continues to raise on a day to day basis. First I was told I had to pay $189.20 for the storage fee but now as of today I am a amount behind as of the 17th with the first payment. Which I ended up paying a total of $930.46 in storage payments, as well as paying a 3% processing fee each time I used my credit card to make a payment which is ridiculous to me. I also was hit with $75 late fees due to the fact that I am disabled and get monthly payments. Which I explained to Barbie but I felt like she did not care anything about that, I felt like it was all about the money when it came to this company. Once I made my finally payment I had to go to pick my things up only to find that I had to wait 30 mins for someone to let me in to the unit. As I waited I decided to speak with the women who opened the unit were my things were being stored. She told me that Platinum van lines were Robbers when it came to doing business and that they do not treat people items with care. As she opened up the unit I was highly pissed my what I seen. My things were being stored in a unit that was a 10*20 which I was told that my things were being stored in a 10*10 storage unit which was a lye. Not only was my things stored in a 10*20 which I was being charged $189.20 each month for, but my things had been storage with someone elses belongings. My things was separated with a thin piece of tape. Making me fell like if the other person came in they could help there selves to any of my things.

DO NOT HIRE THIS COMPANY! They are rude, untrustworthy, and totally incompetent. For starters, they arrived two weeks after the date they said they we be there. When I called them to ask where my stuff was, they refused to answer and just quoted the fine print in their contracts stating they had between 7-21 days to make the delivery. When they finally did arrive, they didn't even deliver all of my items! They had to come back to drop off the boxes they forgot to unload on a different day. This was a huge inconvenience because you're at the mercy of their schedule, not the other way around. They also delivered some other person’s possessions to me, which I still have. I informed the company of the mix up, and they didn't seem to care at all. No one was sent to pick up the other person’s possessions, and they made no follow up about their mistake. Even after they “re-delivered” my things, I was still missing multiple boxes. I spoke with the company about these missing items and was directed to fill out multiple claim forms which I'm sure they just crumpled up and threw in the garbage. It's been over a year and they have not once contacted me or apologized for losing multiple things. When I opened the boxes they did manage to deliver, there was multiple broken items which goes to show the kind of care they put into moving your stuff. The customer service people may have been the worst part of the entire experience. They were incredibly rude and completely unhelpful. Instead of trying to help or even show the slightest bit of remorse, they denied any blame or involvement, became defensive, and tried to hide behind the fine print of their contracts. No effort was made on their part to try and remedy any of the problems that arose during my move.. I hope people reading this will learn from my experience and choose a different company. It's incredible that they're still in business.

Platinum van lines sales guys are cool and stick on their words which i very rare with the other movers in town. Packers are also good & understanding. But movers are pathetic. They have torn my sofa while unpacking and broke a glass table while unloading. They did not even give me space to breathe and charged before hand of delivery. They got their trailer near my house and insisted on paying them before delivering the stuffs. Think he's Mexican driver and just bluffed on the condition of my stuffs and fled without informing about the misdeeds ( tearing / breaking). If you happen to choose Platinum guys for moving, they are bit expensive than others but they deliver on the promised dates. Be careful with moving guys as they are totally reckless in service.