Prime Meridian Moving

On May 30, 2019 I had my move with Prime Meridian Moving from Westchester to NYC. Before the conclusion of the move, I noticed that many of my items were damaged. I contacted Homitch, took photos of each damaged item and followed up with a claim form. It has been over 9 months without resolution. Homitch did not refute any of the damage caused. After over 6 months and continuing to follow up via email, he responded that the moving company's insurance would provide $200. Thousands-of-dollars of items were damaged. All items that I packaged myself in boxes were undamaged. Most pieces of furniture that were their responsibility to wrap in blankets and move (my coffee table, TV monitors, computer monitors, my couch, etc were severely scratched, crushed or cracked). This was beyond negligent on their part and transcends your typical small scratch or dent of an item. I have multiple deep scratches running along my monitors and glass coffee table. The scratches on the coffee table go from one end of the table to the other and look like pieces of metal were dragged across it, the couch corner is crushed and is noticeably pressed in from a heavy object sitting on top of it. After hearing back that the moving company would only pay $200, I requested to speak directly to the insurance company or for Homitch to speak to them on my behalf requesting more money or that he make up the difference. The move only cost $800 to begin with. The coffee table and couch alone were more valuable than the entire move. The items they damaged due to extreme negligence will cost me thousands to replace. He said he would request more money from the insurance company. After an additional 3 months and continuing to follow up, Homitch, finally got back to me and said the insurance company would only pay $100 (this was 4 days ago) and since he felt bad about it, would give twice as much: $200. I forwarded his email from 3 months prior where he had already said the insurance company agreed to pay $200. At this point, it was clear that he was making things up and didn’t remember sending the prior email where he said the insurance company agreed to pay $200. Realistically, he never submitted an insurance claim and decided on his own to pay $200 since he lied about the insurance claim amount in 2 different emails. Given the weeks to months it takes to get a response and only by following up through email continuously, I believe he never submitted the claim within the required 90-day period. Considering he didn't email me until over 6 months from the date of the move with the "insurance company's resolution of $200" and then over 3 months later, claimed they would only give $100 and he would match it, I don't believe he ever contacted the insurance company. Realistically, I would not take 6 months for an insurance company to issue a claim and they would not change the amount of money they offer, cutting it down from $200 to $100. When you’re telling the truth, the facts don’t change. When you lie, there are holes in your story because you’re lying. Fortunately, I have everything in writing, so the lies are obvious. I believe he was hoping to drag his feet and hope through ignoring me I would go away. It has been over 9 months without a resolution. Every few weeks, to a month, I have emailed Homitch and CCed Diane, usually receiving a response within a day or two that says they will look into it. They never follow up unless I email again asking for an update. I have a paper trail going back from the day of the move, May 30, 2019, reporting the damages with photographic evidence, which they accepted and did not refute, to today, March 4, 2020. In my correspondence, they say they’ll look into it and never respond until my next email. Then their response to my next email is that they will look into it and the cycle continues, with them going weeks to months at a time without responding. I have been extremely patient before posting a negative review. I would HIGHLY encourage anyone reading this review to ABSOLUTELY NOT use this moving company.

I just used Prime Meridian for a move, as did my boyfriend a few weeks ago. I first used them three years back when my apartment management recommended. Needless to say, it’s a great moving company with a smooth process and passionate employees. They are attentive, caring, and do quality work. Highly recommend!

These are the best value for movers I have ever encountered in NYC. They arrived early, finished on time, and made quick and careful work of it all. I was shocked at how easy this all was. I have used movers many times and Prime Meridian Moving has been the best thus far. I will recommend them to all of my clients from now on. Przemek and Steve are an amazing team. Thank you very much! I can't wait to recommend your services.