Provident Moving

Great company. From start to finish all the employees were helpful with any questions or concerns I had. My ending balance was on point, all expenses in the bill was explained to me before hand and the day of. I knew what I was spending my money on at all times. Very professional and accommodating crew .

STAY AWAY! I wish I could somehow give them lower than poor but I am unable. To preface this review I have moved 4 times locally in the NY/NJ area in the past 7 years. I understand there will always be fictitious "extras" that are added to the total of any quote you are given. In my mind if it adds another 10-15% I just kind of live with it as part of the industry. With that being said I was moving a 1 BR apt from Brooklyn to Brooklyn (7 miles away). I was quoted a minimum of 4 hrs at $85/hr plus supplies. I asked the girl on the phone if she could ball park a number for me just so I wouldn't be caught too off guard. She said a 1 BR should be about $150-200 in supplies but could vary depending on how well I packed before. With that quote given I assumed there would be an extra $200 of something on top of that and I was looking at about $800 for the move. As the movers arrived 2 and a half hours late coming from a job in NJ (great planning by dispatch) I again asked the manager among the 3 what he thought supplies would be based on how things looked. He said between $150-180 but couldn't guarantee me anything. After everything was packed up in their truck they give me a bill for over $1,200. I obviously tried having an educated conversation with this guy but that was impossible. I said there was no way I was paying that and he looked at me smugly as they were in possession of all of my goods minus my car and they weren't going to turn it over until I paid the amount in full. Acting like he was doing me a favor he ended up knocking off about $40 off the supply charge which ended up being over $450. To say I would never use this company or trust anyone associated with them would be a huge understatement.

Provident Moving has provided me with a quick, efficient, and easy move. Please be aware that you are bound to have a bad experience with any movers IF YOU DO NOT ASK THE PROPER QUESTIONS. I made sure to ask about moving blankets, tape, shrink wrap, and elevator/stair charges. If you do not ask the right questions, then the fault is yours. After asking them an annoying amount of questions (I was nervous after reading so many horror stories) they were very patient and courteous and answered all of my questions to the best of their ability. I did try to avoid the blanket charges by using blankets of my own, this did not work out. I was told the movers would work with whatever I had but was not informed that they had to be moving blankets. When the movers arrived and refused to use my blankets, I was understandably upset. However, after speaking with John (I've been introduced to him as a dispatcher, manager, and owner), it was agreed that it was a simple miscommunication and rectified the situation by offering a discount on the blankets. This option was still cheaper than buying moving blankets of my own (I think we ended up using 38 blankets). The moving crew was impressively quick and showed respect for us and our property. They did the best they could to keep our costs at a minimum. Overall, I had a positive moving experience and would definitely recommend them.