Ray Moving & Storage, Inc.

Just completed a move with Mayflower from Raleigh to Massachusetts. Bryce Koontz is a nice gentleman to work with who gave me an accurate estimate and price guarantee. Jessica who coordinated the move was responsive My driver of my stuff was Rich from All Points who is Mayflowers contract with the area. This man was extremely Thorough, Nice, and made my move Very Easy when it came to my belongings. I had no issue with this. My issue was with my car transport. I have a 2018 Chevy Bolt And had left 172 miles of battery left. I signed a contract to have my car directly picked up from my rental and delivered to my new address in Massachusetts. I had scheduled this about 2 weeks prior when on Moving day, Jessica informs me that some random employees from her office will have to drive my car from Raleigh to Greensboro because the truck Driver Eric does not want to follow the contract and insisted that the customer drop the car off 1.5 hours away from my rental. I reluctantly agreed and Jessica sent employees in a van to come to my rental. I clearly said “ this car is electric and the battery has 172 miles on it so you should only need about 70 miles to get to Greensboro”. The two employees left with the vehicle. As moved up to Massachusetts, My stuff with Rich went very well. My stuff arrived in very little wait time. My car arrived the following Tuesday. Never a call from the driver of the truck transporting my call until the moment he arrives not on my street, but on the main cross street, which is a school where he decides to call a flat bed truck to unload my vehicle while blocking traffic for school release. Mind you it’s 15 degrees out and a wind storm of 20 miles per hour. Being a sunny day, I agree to meet my car and Eric about .5 miles down the road. I walk and arrive to my vehicle being unloaded in the middle of the street with cars honking. Being in a rush to get my vehicle, I sign off on the paper work. No Tip was given for this poor service. Unfortunately when I got in the vehicle, my battery was dead. Someone either drove my vehicle 172 miles or left the heater on blast for 36 hours for that to happen in my electric vehicle. I had to call AAA to have my car towed from that location to the Fire Department 1 mile away who has a charging station. I had to wait 2 hrs to at least get my tank about half full with green energy. As far as belongings, I would recommend Ray Moving with Mayflower Howevwr do not trust them with your car.

Ray's Moving and Storage, INC. did a great job moving us in and out of my new apartment. Especially Bryce, he was flexible on meeting up with us, and gave us nothing but, great information, a personable attitude. We recommend them!

The entire process, from Paul determining the quote to Noel and his crew placing the last box into our rental home, was a very smooth experience. It was a delight to work with the teams from Ray Moving. It was obvious that each individual took their duties seriously. The professionalism from the staff in the office to the care that was taken to pack and physically move our belongings, was beyond my expectations and very organized. I will quickly call Ray Moving for our next move. I appreciate all of the hard work and physical assistance, organization, honesty, laughter and emotional support during such a huge adventure!