Rex Moving & Storage Inc.

Rex was great. We called and scheduled the move within 48 hours. Their prices were very competitive with first rate customer service. We had our move scheduled for 7:30 am, and Trevor and Nick showed up exactly on time. Trevor and Nick took their time, they were careful and deliberate in moving the baby grand piano. I highly recommend using them for your moving, especially if moving a piano, needs.

DO NOT TRUST THIS MOVER! Especially with your piano! READ ENTIRE REVIEW I had a beautiful baby grand piano that I needed stored and then moved. I met with Gale (the owner) who told me stories about any bad review she had trying to explain them away (like I’m sure she will do with this one). She told me the person was crazy or gave me some BS excuse why they were mad but it wasn’t the company’s fault. The piano belonged to my father who had passed away and is very important to me. My piano was picked up on late August 2017 and set to be stored then delivered to my new home which closed at the beginning of September. The hurricane caused some delays which is understandable but Gale was difficult to reach and would not commit to a date... I reached out regularly and was very patient and understanding (I have records of all communications). Finally, we set a delivery date for October. Well, they showed up on 10/20 with the WRONG PIANO! I was in tears. After waiting almost three months, they brought a completely different piano! Where was my piano?!?! She told me afterwards that this had never happened in the history of the company and that she fired the man who pulled the wrong piano. Then, a week later, she sets up a delivery date for the right piano with no notice (she texted me with ONE day of notice asking if they could deliver it the next day). I replied that I would be there even though I would have to move some things around to accommodate it. I get a call that day from the man she said she fired, telling me they can’t come and will come the next weekend instead (so I changed my schedule AGAIN to accommodate for it). Then I get a call the next weekend pushing it back again!!!! I text Gale about this and she suggests they bring it early in the morning one day before I head to work. She suggests that if I can’t do that, they will have to drive to PA With my piano on a truck and then drop it off on their way back. I was frustrated at this point. I did not want them taking my piano out of state and back risking damage. Finally, we worked out for them to drop it off on their way out of state in the afternoon when I was home from work. Gale was sure to let me know how much trouble this was and she kept reminding me of the cost and telling me I needed to pay cash on delivery (I told her I would rather use a card and she said they were relying on my CASH so they could fund the long trip to Pennsylvania). I was shocked but I went and got the cash out because I wanted my late-father’s piano back. Piano was delivered 11/8/17. The man she “fired” brought it along with another guy I had never met before. They wouldn’t even open the van door to get it off the van until I gave them cash . When they opened the door I noticed that one moving blanket was hastily draped over my piano. When it got inside the house and was set up, I noticed a large chip in the polished finish (down the the wood below) that was not there before. The mover that I had never met before felt terrible... I was in tears. They called Gale who basically told them to just get the hell out of there (since they had gotten her cash from me). I texted her before and after pictures. She claimed there as glare on the pictures and that the piano was well-wrapped and must have been damaged before they ever picked it up from my previous home. I had watched the man wrap it prior to bringing it to storage. His name was Mike and he did a good job. Sometime before I got it back, though, it was unwrapped and never re-wrapped the same way. She told the guy to offer me $100 (of my money) back and leave. I could hear her on his phone. I did not accept the money. I don’t know what to do about this. I couldn’t even bring myself to write this review until now because it really hurt me deeply. I pray that no one else has this nightmare of an experience. I intend to contact the BBB about her and her company. Someone should stop this from happening to other people. I’m disgusted with Gale and Rex Movers. What a total NIGHTMARE.

Made a hard grand piano move look like a piece of cake. Few moving companies are equipped with the know-how, manpower and tools to handle such a difficult move. Thanks to Gale and her guys.