Riley Moving and Storage

We had four movers and they all took their sweet time. My mirror was broken (found a few days later) as they didn’t say anything and just hid the broken part behind some other wall hanging in the corner of my living room. They used a box clearly labeled “XBOX” as a door stopper. They broke the screen door to our new home. AND they got argumentative when I asked them to bring a few more boxes up from the basement. We paid over $2,200 and the service was absolutely awful. I’d give it zero stars if I could. Would highly recommend you DON’T use this moving service.

North American moving company was professional and respectful in all phases of this move. The site coordinator answered all my questions in a timely (fast) manner. The move coordinator called to keep me updated on dates and times throughout the move. All belongings were delivered in the same condition as they were prior to the move... this I was very happy about. The delivery driver at drop off was professional, respectful, and showed care with our belongings and house. I would recommend this company and plan on using again. I gave it four stars because there was an issue with an item due to miscommunication but the company remedied immediately. Great job!

The guys were friendly and made sure to stack my items so that everything fit inside the storage unit.

The agent did a very well with the estimate; the driver and those who loaded and unloaded did a great job, everything was unloadedin good condition; but the packing was inconsistent. We had minimal damage but would not have had any if the packing was the same for the same type of items. Half of our clothes on hangers were put in boxes instead of wardrobes. That required time and cleaning to get the items in good shape. The pictures/ wall hangings were wrapped individually, excep two. By putting a those two together instead of wrapping individually, there was damage. Also, the good sheets were packed with liquid cleaning items that should not have been packed. The sheets were damaged. There was inconsistencies in the type of cleaning/food items packed or were not allowed. None of the dishes or glassware was broken. All of that was packed very well. Again, if there had been consistent packing this would have been a claimless move.

Moving my mother from Iowa to my home in Virginia wasn't an easy task, but, the people at Riley Moving and Storage did a fantastic job! They took superb care of all my mother's furniture, especially her antiques and special photos. They wrapped and packed everything securely, and delivered it to my home with absolutely no damage. We were extremely pleased with the care and attention to our needs by both the company and their driver/handlers. Ethan and Danielle were amazing, and we really enjoyed their company while they were loading and unloading mother's things. Thank you so much for an awesome move! We will definitely refer others to your company, and will definitely call you first if we ever need to move anything again!