Rockwells Moving Company Inc, Martinsburg WV

They have moved me several times, I was pleased. Trying to reach them again for another move.

DO NOT USE THIS COMPANY! The only good thing was that the movers worked efficiently and quickly. The reason am rating this company at 1 star is because the movers damaged about 10 of my hardwood steps in our brand new build home. They also damaged my king size bed head and footboard. We noted it on the invoice that is signed at the end and I was told to call Ann Rockwell the owner. She assured me before we hired her company that she was licensed and insured just in case damage was done. I contacted her about the steps and bed furniture and she stalled. It's now been 8 months and my steps and furniture are still damaged and she is now not responding. Now we have to file a lawsuit. Again DO NOT USE THIS COMPANY!

Bottom line up front: this company is run by swindlers. Do not let them in your home. The crew showed up on time, and that's where the good vibes stopped. The "boss" told me that any item over 250 lbs would be an additional $100.00. Of course, I was surprised since the "No hidden fees!" is what drew me to the company in the first place, a promise that was reiterated to me by the young lady that arranged the appointment. It was no surprise that I could not reach the young lady who reiterated that promise to me after being hit with a "hidden fee". Here I am on move day (both the old and new landlords are expecting movement) staring into the eyes of a swindler. What choice did I have but to have them move what they could. To add insult to injury, the crew started pointing at multiple items that were "overweight" and seemed put off when I told them to leave them. One of the items was hide-a-bed couch, which one would think is heavy but right after they said "Oh THIS is overweight", I picked it up myself, set it down, and told them that my wife and I moved it where it was with no issues. Another item was a regular dresser, which I weighed later on... it came in at a whopping 117 pounds. Now they did move the majority of the items in the house (aside from the heavier stuff), but decided at a random time that they were done loading the truck. The house wasn't empty, and there was plenty of room in the truck... but I guess they were just done. They emptied the truck into the new house and the boss came to the settling table for payment. It was here that he told me that the extra money "pumps up" the movers, and he understands why we might feel like we were lied to. The irony was tangible... we WERE lied to! Unless "no hidden fees" isn't English and has some outlandish alternate translation... charging us fees after claiming that you won't is lying! I had to call on some friends to help load the heavy items the next day into a truck that I rented myself. Bottom line: don't let these people in your home; they are swindlers.

Arrived two hours late in truck half the size required making a two trip day ending close to midnight. After dark the movers threw my belongings into the woods instead of the truck. Movers were recently released from local prison, stole all the money I had when I was in another part of the house. Donny Rockwell blew me off when I called for help, asked how he was supposed to supervise all 25 of his guys over a phone. I asked for a $300 refund, foreman said he could handle that, never happened. Local lawyer advised me to buy a gun and sleep with it. The name Rockwell sickens my stomach.

AVOID! They don’t tell you about all the fees they charge ... way overpriced. But....I will say the guys that came we’re nice... not their fault.