Royalty Moving Inc

The move was pretty disorganized. Luckily we got our stuff in reasonable time. Valerie Radow sent me an email on Oct 16 2017 12:22pm with a form to fill out as there was broken items. We Mailed all information on November 1st and yet to hear back from them even though it says we will get a response within 30 days. So until this is resolved they get a 3 out of 5 star.

DO NOT book your move or allow a company to book your move using Royalty Moving as your carrier. Royalty Moving is the most inconsiderate and disorganized company I’ve ever encountered. Here are some things you should know about this company: 1) Royalty Moving will be extremely late to pick up your belongings. Our pickup was originally scheduled for Tuesday, August 8th at noon. They delayed the arrival of the moving truck in 3 hour blocks until the truck finally arrived on Wednesday, August 9th at 8:30pm. Don’t take any time estimates they provide seriously. 2) Royalty Moving does not provide an accurate estimate of the costs of the moving service prior to loading their truck with your belongings. When their workers finally arrived (at 8:30pm), they packed all our things in their truck BEFORE telling us that our actual moving costs should be double the original estimate (SURPRISE!). Since our apartment’s lease ended the next morning, and our stuff was already in their truck after hours of packing, did we really have a reasonable response other than to pay the increased price?? 3) Royalty Moving did not tell us how to fill out their form to have our belongings shipped in any reasonable amount of time. On their sheet, there was a box labelled “first available delivery date”. When our belongings were picked up on August 9th, we put the first day we would be available in our new city to receive our belongings, like any reasonable person would (August 28th). We did not find out until 2 days after we filled out the form that our belongings would be held in the shipping state (in our case, California even though they started in Oregon….), then arrive at the destination WITHIN 5-21 business days AFTER THAT. Yup-you read that correctly. For my eighth month of pregnancy, we slept on an air mattress, with no dishes, microwave or coffee maker, and nothing to do in our new apartment in a new city where we didn’t know anyone, for 36 days. In the end, we found out that Royalty Moving Group was waiting to hire movers from A DIFFERENT COMPANY to pick them up. That’s right- they booked another company to move our stuff without asking our permission, and we had no idea who the people were or how to contact them until the stuff was loaded onto their truck…. 4) Royalty Moving will ignore your phone calls, and refuse to give you any truthful information about your move. The owner of the Royalty Moving answered my phone calls about once a week, and always said the same thing “I think a truck with some movers is coming soon, I’ll give you an update, call me tomorrow”, but never gave any updates or answered my follow up phone calls. One time he even had the gall to chide me about not phoning him more often (?!?) “When I’m working on getting some stuff moved, I call the person every day”. Had he provided us with a realistic timeline for our move, we would have been much less frustrated, and known which supplies to buy. Instead, we never had a comfortable night’s sleep or a nice home cooked meal during my entire 8th month of pregnancy. 5) Royalty Moving will be extremely late to deliver your belongings. Royalty Moving actually did not BEGIN shipping our belongings until Sept. 26th (the federal deadline by which our belongings were required to ARRIVE). They finally delivered our belongings at on Wednesday, Oct. 4th (having delayed the delivery 4x the day beforehand). 6) Royalty Moving will not take proper care of your belongings. They used their own tape & packing materials (for which we were charged) to prepare our TV stand & couch for shipping, and both were significantly damaged during the move. They also lost a large box filled with baby shower gifts. When we tried to phone the owner and the people who actually unloaded the truck to ask about next steps to be compensated for these damaged and lost materials, we were ignored.

Amazing staff and great prices! I've used them a few times while moving around for work. I would definitely recommend them. They are based out of LA but do moves all across the country as well as intercontinental moves.

Great quick, easy services. The only complaint I had was that I don't remember being told that I had to pay with cash or postal money order. It wasn't a big deal just a minor hiccup.

I used them to move from Oregon to Florida. The move was smooth, quick, easy and painless. What more can I say? No complaints here.