Santa Rosa Moving & Storage Co.

The driver and packers were efficient and polite. The home office was responsive and helpful with questions. The estimator underestimated the job size which required a second truck the following day. That caused some extra stress because we needed to deal with the national corporate customer service because the move was out of state and out of Santa Rosa Moving's control. If you are moving within the state,they are great! If your are moving out, ask them to double check the estimate so you don't need to deal with corporate service.

Allied/Santa Rosa Moving & Storage was just about perfect. The packers were kind and efficient. I have just two small complaints: 1) They didn't turn off one of my daughter's toys before packing it in a box. It was making noise in the box, and they didn't unpack it to turn it off. I should have asked them to do so, but I was too distracted. Now the item isn't working properly. Probably from being turned on non-stop for 10 days. They also left a DVD in the DVD player. Would have been smart of them to check and remove it. 2) There was only one item that we never found: one of those blanket/animal loveys, and my daughter was sorely disappointed. We had to buy a new one. Otherwise, they were wonderful.

The first thing to know about moving is that you really have to surrender your soul (or whatever your belief system is) and trust that all your possessions are going to be handled carefully, packed, shipped and delivered by complete strangers and that you are paying complete strangers a lot of money to do this. Henry was my contact person for my out of state move from San Francisco, CA and he was very nice and clearly knew his stuff. I had a multitude of questions over the next several weeks as I went through the process of selecting movers. Henry responded quickly and accurately every single time. On my behalf, he personally handled getting a permit for the loading truck to park in front of my building (yes, the City of SF requires a permit for that kind of thing believe it or not). I had a lot of stuff. I mean A LOT OF STUFF. Henry and his crew of 5 men showed up to pack and load on a Wednesday and returned on Thursday to finish the job. All of this during a downpour of rain and cold weather in San Francisco - in the middle of a bus lane in busy SF. On the sidewalk. But everything was carefully packed and boxed, shrink-wrapped, covered and loaded onto the truck. This is where I had to surrender my soul. All of my possessions gone -- on their way to another state half way across the country -- in the hands of complete strangers. Two days before the scheduled delivery date at my destination, I got a call from the driver to confirm delivery. He called again the day before and again the morning of arrival. He brought 5 men with him and in less than 3 hours they had unloaded everything off the truck into my new home. During one of the worst snow storms in 10 years. But all my stuff was intact -- still carefully covered and packed and dry -- and unloaded with moving tarps and cloth so as not to get wet and they also put down rugs and mats on the floor throughout the house so that they would not get snow and ice on the new wood floors of my new house. 212 boxes/items. Not one single broken or missing thing. THEY ARE THE BEST. The best part: The cost of the move came in UNDER the estimate because I did some of the packing myself. Not that I will ever move again because the process itself is horrific, but I have to say Santa Rosa Moving & Storage came through for me 100% from start to finish. I don't understand the complaints other customers had -- my move went perfectly with Santa Rosa Moving & Storage!