Security Storage & Van Company, Norfolk VA

They did our military move. Multiple items were damaged and lost. My wife's wedding dress was packed up at origin and never arrived at the destination.My wife is devastated.

Allied Van Lines conducted our moves from Boston to Minnesota then from Minnesota to Virginia and were outstanding and very honest, sadly Security Storage and Van company were the absolute opposite. The French relocation team were up to Allied's usual high standard and apologized for the worst packing job they had ever seen, including those done by third world companies. Absolutely all our furniture and belongings were severely damaged by the unprofessional team who charged us for mattress and boxspring cartons but then had the packers wrap them in plastic and folded in half, see photo two. Even though we paid for wardrobe cartons for our clothes to be hung they were thrown in boxes with hangers and ruined. The furniture was inadequately covered and not secured for transit so everything was tossed around as in a washing machine gouging the wood and ripping the fabric. They even managed to get oil on the velvet wing-backed chairs. Allied Van Lines is trying to rectify the damage but it is an impossible task. The Department of Transportation, together with all regulating State and Federal Agencies are reviewing the case but suggested a lawsuit as we were charged for items and professional services we never received like a shuttle when everything was just thrown into one small truck ruining the furniture, plus several items are missing. Containers were given two numbers so that they could be counted twice. The company advertises services for seniors but this is a clear case of senior abuse as I had difficulty walking at the time and it was assumed that we would not notice that the china, clothes,paintings etc. were not packed in the cartons we ordered and paid for. Cartons were stuffed with paper and filled with old items the packers must have searched the house to find and were not told to pack, to create volume and charge more. The international paperwork provided incorrect information so shortly before our furniture was about to arrive in France we were informed we needed a certificate of residence from the French Embassy in Washington. A minimum of two weeks is required by any Embassy for international paperwork so we were unnecessarily charged customs and tax because of Security Storage and Van Company's incompetence . So if you want a huge bill, a U shaped mattress and destroyed furniture and clothing this is the company for you. My husband is a Veteran and Security Storage and Van Company should be ashamed to treat Veterans this way.

They were hired to do our military move. Packers were very detailed oriented and quick. Loader seemed to do a phenomenal loading our crates. We haven't received them yet so we shall see.