Select Van & Storage, West Des Moines IA

As a professional lumper unloading a shipment in Monument CO for an elderly couple, I can say that this company treated these people very poorly. Boxes were packed sloppily, antique irreplaceable items weren't treated carefully, boxes of clothes were missing, and other expensive big items were missing. Choose a different agency if you want your items to be properly cared for and delivered correctly to the destination.

I've worked here before. Its a great company. Chris Johnson is the most professional guy there. He is respectful to everyone and im sure you have problems with a crew you could tell him and he would try to get it solved. Just the kinda person he is.

Do not use these people unless you want a whole lot of headaches.Their sales people will tell you anything just to get your business and then when you have signed up with them everything changes for the worst. They said they would let me know the evening before the truck comes and I never heard a thing. Finally by mid morning after not hearing a thing I finally called and they said the truck broke down and they could 'nt be there for 2 more days. I asked why they did 'nt let me know and they just sorta blew it off. I told them I had airline flights scheduled that couldn't be changed and again they just sorta said too bad and then before they hung up had the nerve to tell me to have a good day. There are many moving companies out there so check them out and stay away from this company!

The Select Van & Storage team in West Des Moines recently demonstrated their excellence. After experiencing a minor warehouse fire that exposed 6 large crates of mine to water damage (from the sprinklers). Notification was prompt. When I arrived to inspect the goods, the team brought every crate into the building and opened each one. 4 of the 6 had water ingress, and the crew was extremely helpful and patient as we inspected each item and re-packed any item that had gotten wet. After 6 hours of work, and manual moving of about 5000-6000 lbs of goods, the team was still in great spirits. Thank you Deb for the warm welcome and for coordinating the inspection. Thanks especially to Jason, who's quick work and eagerly helpful attitude brightened everyone's day. Thanks also to Kevin, Chris, Ed, Dewy, and John, who all helped. They were great! I look forward to seeing them again when my stuff is delivered in a few months.

The quote was quick and easy to understand. The quote was not the lowest, but I had greater confidence that my possessions would be handled with care, and they were. One concern was the amount of time my things stayed in a storage container in Des Moines before being picked up by Mayflower (two weeks) and shipped to NYC. We had been told to expect that the time could be that long, but had expected 4-5 days on the day things were picked up. As it turned out, we had issues moving into our new apartment, so the later arrival actually worked out better as we sorted that out. Lucky. Overall: very pleased with the service and would recommend.