Sexton & Sons Moving & Storage, Inc.

Good service

Nice people

I ordered a very expensive sofa from a North Carolina furniture manufacturer. Sexton & Sons received the sofa on a Wednesday, and I had no idea they had received it until I called. They first said they would deliver either Thursday, Monday or Tuesday. On Thursday, they said they might deliver Friday. On Friday, they said they might deliver Saturday. On Monday morning, I called them requesting they deliver my sofa that day. They could not accommodate our time frame, but they assured us they would deliver by 10 am Tuesday. At 10 am, we had heard nothing. I called them, and they said the sofa had left the warehouse on the truck. No one had called even though I had specifically requested they call BEFORE leaving Richmond. They finally appeared at my home about 11 am. The entire time they had the sofa, they NEVER called me. I called them EVERY SINGLE TIME we spoke. I have never encountered such a disorganized, uncommunicative business as Sexton & Sons. Finally, my boyfriend, who was at home to receive the sofa, said the two delivery persons were very unprofessional seeming and that they both "looked like pillheads." Now, I get to enjoy the discomfort that comes with worrying that these two have been inside my home. The only good thing I can say is that they did manage to not damage my furniture, but I chalk that up to the wonderful job the manufacturer did with packing instead of any particular care taken by the delivery company. I would not use this company again, and I called and emailed the furniture company to inform them that their shipping company should never contract with these people again. What horrible service!

Great job! Very Happy

Good guys here especially John Sexton