Sexton & Sons Moving & Storage, Inc.

Delivery associate completely unprofessional. This particular delivery was a display cooler which was scheduled to be delivered to a national retail / pharmacy store. Delivery driver called the location approximately 45 minutes before arriving. Driver requested to speak to manager. Location manager informed driver to park behind building and deliver cooler through back door. Upon arrival, driver entered location front door. Location manager asked driver to pull their truck to the back of the store to unload cooler. Driver requested to bring cooler in the front door. Location manager informed driver again that all deliveries must be made through the locations back door. The driver again insisted to deliver through the front door. At this point the location manager explained to the driver that it was the company policy that all deliveries enter through the back door, absolutely no exceptions. Manager further explained to driver " I am sorry but that is company policy". Driver was overheard saying " You bet your sorry" as he exited building. Shortly thereafter the manager opened the back door for arrival of product. The delivery driver once again argued against having to deliver through the back door. The delivery driver even went so far as to verbally question our policy. Yet again the manager was forced to firmly explain the policy to the driver. At this point the driver became extreamly argumentative. The driver rolled the cooler through the back door. Manager requested that the driver date, sign and time stamp a delivery vendor log. The driver again became argumentative exclaiming, "I'm not a vendor ". Ultimately, the vendor log was signed. Finally after much unnecessary instruction, the cooler was in place. Now it was time for paperwork. The driver took it upon himself to argue that the paperwork stated he could deliver through the location front door. The manager once again was forced to explain the policy although it was at this point unclear whether the driver was capable of understanding the policy. At this point the cooler was turned on, all paperwork was signed and the driver was leaving, through the back door. In the end, this was an extremely disappointing experience which called for an unnecessary amount of direction. I would not recommend this company.

Everyone at Sexton and Sons were polite and punctual. I spoke with Mr. Sexton and agreed on a price to move a few large, heavy items (including a piano). His team arrived on team and were polite and did a great job. Highly recommended.

I work there so it's probably as good as it can be considering the staff talent pool.