Smith Dray Line & Stg. Co. Of N.C.

Excellent experience moving with Smith Dray. Office staff was helpful and prompt with my questions and the moving team, Akia and Bruce, were professional and courteous. I will absolutely use Smith Dray for my next move.

Moved from the mountains to the shore in North Carolina. Cost was very competitive. Service and accommodation to our needs was way above reasonable. All our possessions were well packed and arrived in perfect condition. Moving team, headed by Mark, were cheerful and efficient. It made the trauma of moving almost enjoyable. Special thanks to the office, all of whom excel in patience, skill and courtesy. First class experience all around!

I have not worked with a professional service agency that has been as gracious, accommadating and courtesy as Smith Dray Line has been.

Our entire move was handed extremely professionally from the fast response from Sarah at Smith Dray to my first call, right through to the highly efficient unloading in Maine. Perfection!!! Thank You!!!

As a retired executive from a Fortune 500 company I was relocated no less than 7 times during my career. Moving can be a very stressful event but my wife and I became accustomed to having our prized possessions handled with superior care. Over our 42 years of marriage we have been fortunate to inherit irreplaceable family heirlooms that we dearly love and cherish. When I first met Sarah from Smith Dray (AshevilleCandler office) she assured me that our move would be handled by one of their two very best drivers. We felt reassured when she later informed us that Farris ,a local western NC driver ,had been assigned to us. The move occurred in July and as we continue our methodical unpacking in our new home we can without question report that has been a complete and total disaster. As of this date we can report that we have had 8 legs cracked or completely broken off of furniture. A marble topped dresser was broken in two by careless handling even after my wife reminded Farris and his team to be especially careful with that item. The overall damage has been distressing and has brought my wife to tears several times as she continues to review the aftermath of this move. I am not sure whether this is my last move but it certainly is my last with Smith Dray- Atlas Moving Company. After reading Smith Dray's response I can only say that I am not surprised by the pathetic finger pointing and their not accepting any blame. I would like to note to readers that I am not in any way seeking to file a claim or receive any monetary remuneration....my only purpose is to alert other potential customers of SD as to their poor customer service. January 22 2019 Thought I would post an update on this terrible situation...As we continue to unload from our storage unit, as of now we have had 15 pieces of furniture that have had to be repaired...Farris and his team really did a number on us. Please please use caution when deciding whether to use this team for your next move.....