Southwest Virginia Moving and Storage

Southwest was late and unprepared, thus delaying my moving crew and costing me an extra $750. This delay was caused by management not preparing/communicating appropriately to the crew - THEN they proceeded to gauge our wooden front door and stairs. These are very wide openings and should not have been an obstacle to moving anything out without causing damage. Now they are dragging feet on repairing these big issues. I have never written a negative review before on anything but thought this was important and I am very displeased w their response.

Great place to work for the most part. Would recommend if u have no other choice for a job but I would not recommend it being a lifetime career.

I would give 0 stars if I could. Last year I moved with them and I was amazed at the care the mover took with my things and the wonderful attitudes they had moving all my stuff in the July heat. This year I called weeks ago to set up movers for my new move and I would be transferred from one place to another, put on hold, and told I would be called by by the end of business day (3 separate times-not a single call back). I was given an estimate and when I called multiple times to check that I had movers again I would be told they would check and get back to me. They told me that wouldn’t be on the schedule until the proper paperwork was in place, but how am I supposed to get paperwork done if no one will call me back and give me a straight answer. Clearly their system doesn’t work well if they don’t have a master schedule they can look at and tell whether or not they have scheduled movers for you. After weeks of assuming I have movers for tomorrow I found out this morning that they never put me on the schedule and I have no movers—but don’t worry they could fit me in a few weeks. This is a terrible business that has bitten off more than they can chew and you should never use them or you may end up like me, at the end of a lease needing to move with no crew. I am so disappointed after such amazing service the year before. Save yourself the trouble and go through another company.

Tyler and B were our movers and they were professionals to the end. Andy, the owner, is fair and thorough. Our move was from Blacksburg to Snowshoe WVA, and all went smoothly and wonderfully. Call these guys FIRST.

Such caring professionals especially when packing our house! Great line of communication throughout the proces of moving six hours away. Would use them again without a doubt!!