Spark Moving Company

We had a worst life experience with this moving company. On the day of moving and during delivery we got so many nasty surprises. We were contracted to Spark movers through a broker. On the day of pick up the drivers came in a rented truck which is not usual for a reputed moving company. They quoted us double the price of which we agreed to the broker. Unfortunately we don't have any other choice than to go with this moving company. After pick-up when we started following up with them for the estimated date of delivery we were given bunch of lies from their customer support. Each person said different status about our items at some point I was thinking these guys might have sold my items. At last after 20 working days from the day of pick up they delivered our items. These guys damaged all our furniture, broke glass items and missed one of our boxes. They also misplaced other customer's items in our home which we are placed it in a secured storage till they take. When we asked about claim we got an email from sales saying not to post review in any third part site till we claim our damage and also the claim process almost takes 60 - 90 business days. Every time when we try to contact them they give an irresponsible answer and showed no interest in answering our queries. To whomever want to do a peaceful moving please stay away from these guys.

It surprised me to see how effective and efficient the guys from Spark Moving Company are. They made the move successful and stress free without wasting my time. Their services proved that they have been in this business for a long time and are very experienced! My belongings were packed and unpacked with speed and efficiency that made this move even better. I can’t thank them enough. Highly recommended.

STAY AWAY from this company unless you just cannot live without stress and wish to be cheated at every step of the move. Spark moving company was supposed to pack our household items on 03/22/2019 and load it in a truck on 03/23/2019. And as per the agreement it was going to be delivered to us within 7-21 days. On 03/22/2019, movers didn't show up. They had no courtesy to contact us. Finally, I managed to reach one person who said to me "They are not coming today. They MAY come tomorrow morning at 10:00 AM". Next day (03/23/2019), at 10:15 AM, I called them expecting to hear that they were running a few minutes late. Instead, a person said "I'm leaving from Illinois now and I will be there in 4 hours." The owner came up to the apartment and said we need to see all the household items first. After seeing everything, he said "I've good news and bad news. Good news is that we can move everything, the bad news is that it's going to cost you a lot more than this contract." He said your contract is inaccurate and you will have more stuff then this inventory list. We had no choice but to accept the charges as we already had flight tickets booked in 2 days. We ended up paying $1000+ more than our contract. In all honesty, these guys came unprepared. They didn't have enough boxes or packing materials. Thankfully, we had saved all our boxes from our previous move. 80% of the total boxes were provided by us. They ran out of packing tapes and wrapping pads for our furniture. They used our garbage bags to fill the rest of our household items and we allowed them to use our empty suitcases to pack many of our clothes. If we didn't have all those boxes, there is no way they would've completed the packing that day. We received our household items 25+ days later. I believe Spark Moving deserves an award: "The worst possible communication with clients" award. I believe newborns have better communication skills than this company. The day before our household items was delivered, we got a call from the driver saying an 18 wheeler will not fit in our neighborhood and therefore he will have to use a shuttle which is going to cost us an additional $800. We confirmed with our property manager and he assured that 18 wheelers come in here all the time without any issues. Our kind property manager spoke to the moving company and told them that they should have no issues. Spark moving company then demanded a WRITTEN letter from the property manager that if an 18 wheeler damages the property, Spark moving company is not responsible. Of course, no one would provide such a letter as this was a ridiculous ask. We got a call from the company that if we don't agree to pay the shuttle fee, our items will be placed in the storage room and that we will be charged per day storage fee. Again, we had no choice but to accept the fee. 2 drivers came in a small truck to unload our items. As the driver was unloading, we started a casual and friendly conversation in which he accidentally revealed, "this truck was loaded with all your furniture 2 days ago. I just received a call this morning to drive this truck here and unload." This clearly shows that it was the intention of the moving company to charge us the extra $800 no matter what. Even if the property manager had agreed to provide us such a letter, the moving company would've found another way to collect the $800. Hopefully, you can see to what extent this company will go to cheat their clients and get as much money as they can from them at every step of the way. Once they finished unloading, several items were damaged boxes were damaged and items within were damaged. I have photograph proofs with time stamps. Many items were damaged. 3 big items were missing. 1 dining table chair, a swing set from Pier1 and BBQ. How can one lose such a big item like swing that is 6 feet tall and 4 feet wide?! When I reported missing items, the owner said it was accidentally left behind in our storage and that he will send us a picture for confirmation. That was 3 weeks ago. We are still waiting!