300 W Stevenson Rd Ottawa, IL 61350-9643 USA
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Stevenson staffers were accessible and easy to work with through the whole process. They took time to understand my needs and made a slightly difficult move pain-free. The movers were courteous and efficient. Great experience, would highly recommend.
We used Stevenson Transfer for two long-distance moves within one year: once when we moved from Chicago to Denver, and again nine months later when we realized Denver was NOT for us and moved back to Chicago. Thankfully, Stevenson made these very stressful processes far less so by being a dream to work with. Blindly searching for a long-distance mover is always a gamble, but Stevenson had good reviews and their office staff, Angie and Lorna, were very communicative and quick to respond when I first inquired about working with them. Before the first move, someone came to assess our place and what we were planning on moving in order to provide a very accurate estimate. Due to this level of service, we decide to hire them for our move. In the time leading up to the move, their office was on top of everything, reaching out to me to confirm addresses, times, loading dock access, etc. before I could even worry about chasing them down to coordinate logistics. On the day of the move, their foreman, Kevin, was right on time with a crew of movers who quickly got to work wrapping our furniture and loading up the truck. At no point did we see anyone being reckless with our belongings or feel like they were stalling to get more hours in. We took a few days to drive out to Colorado, and Kevin (who was driving the truck) was available via text or phone the whole time. He was at our new place exactly when he said he would be, and the new crew he was working with on this end quickly unloaded the truck and set up everything to our specifications. When we decided to move back to Chicago I was worried Stevenson wouldn’t be available for our move as they are not based in Colorado and I would have to do the blind search for movers all over, but I took a chance and reached out to ask, and they were more than happy to move us again and didn’t charge us anything extra for not originating in Chicago this time. We even had Kevin as our foreman again, who remembered us and was just as great to work with a second time around. Everything with the second move went just as smoothly as the first one, from the office staff communicating and coordinating to the moving crew doing the heavy lifting. Now that we are back in Chicago to stay, we plan to use Stevenson for any local moves we may do in the future. But hopefully not for at least a couple of years; we’ve had enough moving adventures to last us a while.
Wonderful company to work with. Quick with call back. Movers were very professional and careful. We had one very large heavy item to move into basement and they treated our treasure with extreme care. I would recommend them highly for one item or whole house.
Great caring staff
Have not yet used services. Person was extremely informative, straightforward with pricing, and services.