Stillwater Transfer & Storage, Inc.

Best in town

This is the most unprofessional and worst moving company. I was told since we boxed our own stuff we couldn't have insurance and to sign a paper, which I did. I should've asked to read over it first. Our furniture could've been insured. They broke one of the legs on our new couch that we just bought March 2017. One of the guys said out loud, I have to tell her since we broke it. Then, they only brought one or two blankets. With saying that they didn't wrap our furniture with blankets to prevent scratches. It was hot and one of the guys told me he had a rash on his a**. Also, two guys had smoke breaks on my time. When my husband came home at lunch one of the movers said, everything isn't going to fit in the storage. My husband said, that's not an option. It's the largest storage building and we only have one. The mover then said, we will have to move things around. With hiring professional movers I met them at the storage, but never got out of my vehicle or saw how they put our belongings into the storage. I was parked about 50 feet away from our storage in the shade. When that were done he broght me the key and I paid. I just knew I wasn't going to use this company again with the issues I went through. Three weeks went by and I went to the storage on our closing day to move into our new home. It should be an exciting day right?! I opened the door and I was in shock. Our stuff was piled up like a huge mountain. Oil from them laying the lawn mower on its side was all over the ground. The oil got into the motor and the lawn mower doesn't work anymore. My new couch had no legs. They broke another leg and didn't tell me and just took all the legs off. It was just laying on the storage ground. Our hammock stand that's metal was on my antique table with rust all over it. My side tables in the living room were put upside down on the ground. My desk also had outside stuff on it. Scratches up and down. I'm a realtor and my metal signs were on our bedroom dresser that's not even two years old. It had scratches from the metal signs laying on them then heavy boxes being put over them and pushed back. Our wine refrigerator had scratches all over it. It was kicked in the back and stepped on with a huge foot print to pile stuff up towards the back of the storage. The top of our outside heater was stepped on and all bent. My desk chair was all scratched. Some of these scratches on the ededges of ALL my furniture is from them not using blankets. The scratches on top is from how they literally threw and piled our stuff into the storage. Our refrigerator doors were scratched. Our washer drawer was bent out. There was something wrong with every piece of furniture. I was in tears. The other moving company wouldn't even start until there boss came and saw what the other company did so they couldn't get blamed for anything. Also, once everything was moved and unpacked I was missing a box. All my wine, champagne and martini glasses were missing. I like to say they were stolen. The owner of the company never apologized. He only said, we could've done that to our furniture while in storage for 3 weeks or the other moving company could've. He takes no responsibility whatsoever of how our stuff was scratched and broke on his truck because they didn't use blankets. Also, beat up and scratched in storage because his movers literally threw our stuff in the storage. We will also never see that box again. They also denied taking that too. I've lost sleep over this. We've lost a lot of money as well buying new furniture and a lawn mower. This was such a nightmare for our family. I never thought the owner would be so heartless especially during that you're already stressed. I wouldn't ever use this company.

This moving company did not honor the initial estimate and we were charged an extra $250. The movers were rude and unprofessional. They did not take care of the refrigerator which was scratched along with the doorway. They told us they did not bring a big enough truck to take all the items promised in the estimate and several items were left behind. This left my 80 year-old Grandmother in a difficult position. Overall, I would NOT recommend this moving company.