The Cartwright Companies

there is absolutely no communication whatsoever. like at all. it’s been a month since they took our things and when we are finally supposed to receive it the truck that has our shipment on it ‘broke down’? and the only reason i got that information is because i called the company who is supposed to be receiving the shipment from THEM. i would not recommend this company, at least if you don’t mind sleeping and eating on the floor for a month and having a company that literally has no communication with you on where your entire belongings are. just save yourself the time and stress and go somewhere else.

Worst company ever. The movers they contracted showed up and started packing 2 days early. We asked them to stop amd come back when our belongings were ready for packing. We were told they don't speak English, and they continued on. Our HHG was sent to Orlando, instead of Oregon causing a 6 week delay. They shorted us on our inconvenience claim, because we didn't spend money on more stuff. Upon arrival we found over $10,000 worth of missing and damaged. They took roughly 150 days to make an offer, contract says they have 60. They fought and only paid out $3300. Sadly, we cannot sue due to my husband's active duty status. They should be ashamed of themselves for screwing with people, knowingly contracting with inept companies, and for wasting tax payer dollars.

ABSOLUTELY AWFUL, COMPANY STAFFED BY THIEVES!!! My UAB, NEVER MADE IT TO CALIFORNIA, IT LEFT GERMANY AND ENTERED THE U.S. BUT SINCE FOREMOST FORWARDERS HANDLED IT....IT WAS A TOTAL MESS...WE STARTED OUR NIGHTMARE ON MARCH 25TH...6 WEEKS AFTER THE PICK UP " IT IS MISPLACED, FILE A CLAIM,"THEY DESPERATELY ASKED DIABLO VAN SYSTEMS IN VALLEJO, CA IF THEY HAD IT AND THEY DIDNT....TO ME ALL SOUNDS LIKE A TOTAL BS....THEY TRY TO FOOL ME BY SAYING THEY MISPLACED IT BUT I BELIEVE IT WAS STOLEN. ALL MY KITCHEN STUFF, EUROPEAN FOOD SPECIFICALLY BOUGHT FOR THIS MOVE,MEDICAL STUFF,PERSONAL EFFECTS " MISPLACED" BY THESE USELESS IDIOTS. I CAN NOT BELIEVE THE MILITARY STILL DEALS WITH THESE CLOWNS!!! AS OF TODAY, 50 DAYS SINCE MY STUFF HAS BEEN PICKED UP, THIS IDIOTS " CAN NOT FIND MY CRATE". THIS UGLY JOKE PERFORMED BY THESE CRIMINALS, RESULTED IN ME ENDING UP WITH SERIOUS HEALTH CONDITIONS BUT I DEFINITELY WILL NOT STOP RIGHT THERE AT THE " FILE THE CLAIM" BS.

Gov sponsored move and assigned to Cartwright for a relocation from VA to TX. Worst move in 14+ years of gov't service. Have already completed a complaint to BBB and finalizing formal complaint with gov't. Urge all of you with similar experiences to do the same. Let's get them off the approved movers list and end the poor customer service! First, move was scheduled well in advance for a door to door delivery; this was not a last minute arrangement. Carthwright was supposed to handle the entire process from packing, loading, shipping interstate, to unloading and unpacking. Local packers were subcontracted and were underprepared, undermanned, and underequipped. Cartwright was impossible to reach when these folks were no shows on one day, short shows (meaning they showed up late and only worked 3 hrs before leaving), etc. But the runaround with customer service has been a teeth grinding frustrating process where we used an entire month's worth of cell time (900 minutes) chasing down personnel and essentially doing their job coordinating between the local companies and Cartwright trying to find out where our stuff was. I was told that the scale was broken to weigh the truck, or that they were waiting on transportation to come pick it up. (this is the exact story they have apparently told other people too). They cannot keep track of inventory and where the semi's are located or if they are in transit. The amount of excuses is unacceptable; it was always someone else's fault. The missed the RDD (the date when it is supposed to be delivered). Customer service is rude, argumentative and refuses to accept any sort of responsibility for what has easily turned into the worst move of our career. The TSP coordinator stopped responding to emails, texts, calls etc. Goods when they were unloaded had water damage and damage that occurred while in transit. Now we get to start the claims process which, from other reviews, will be an uphill battle. If you are assigned this company, call up your local govt transportation office and request a different one. Or see if you can choose a reliable transporter and moving company and get reimbursed. Do not use CARTWRIGHT. And if in the Northern VA area, do not use APPLE MOVING or EXECUTIVE MOVING SYSTEMS.

They keep moving our shipment date later and later. It has been three weeks since our stuff has been with them and we have not received our items. My family has been sleeping on the couch for all this time. Our stuff was in Philadelphia for days for no reason. I wish I would have asked for a different company to move my items. Everyday is a different date. This is the worst move I’ve ever had.