Thomas Transfer & Storage Co., Inc.

Very nice staff unloading 20 min OVERNIGHT PARKING AVAILABLE big lot clean restroom

Absolutely no problems,quick and attentive service.

To high priced.. Went with a different company.

I used Thomas Transfer and United to move from Wichita to Las Vegas recently. I have never moved cross-country before and my experience has been TERRIBLE. My salesperson, Brian started us off by misquoting our weight by ~2000 lbs. In our discussions about timing of delivery and pickup, I communicated my schedule and needs as my Fiancé and I were taking vacation time to both pack and unpack the house. We were told that on the load day the driver would be able to tell us the schedule. The driver was not there on the loading day and then I was unable to get clear answers from the company from then on about the status of our goods of what happened to the initial plan. Calls to both our salesperson and also the VP (Also Brian) were not returned as well as wrong information given to us when I did manage to get one of them on the phone. Ultimately, our shipment left Kansas very late. 2 of us flew to our new home and sat in an empty house on vacation time. Our salesperson simply hung our account out to dry and I've never heard from him since. I could go on about how are goods were mishandled and broken. Or how Thomas Transfer puts the responsibility on United, but the root my complaint is the atrocious lack of care and communication I received as a customer. Not only was the move incredibly expensive, but I lost so much more in lost time, vacation days, flights than the move itself cost. Not to mention the stress it caused. Simply due to how badly my account was handled. There have been a few positive things. The loading and unloading teams were great guys. They did their jobs well. I also finally got in touch with Robyn at TT who has been a godsend for getting my move completed. She shouldn't have had to take over though. I'm not sure where TT's responsibilities stopped and where United's started, but I was the one that lost when things fell through. We didn't receive our shipment until 10 days after the end of the 8 day delivery window, and 20 days after being loaded. We are getting $100 a day for the days after the end of the window and ~$600 refund for the misquoted weight after I called and pushed to get it made right. I'm not sure what to expect for our missing boxes and broken furniture, but I will say that I'm not very hopeful for a positive outcome.

This warehouse and team is awesome. Definitely would recommend this establishment. We had to pick up a shipment and it was well staged. The warehouse was well organized and clean. Made loading extremly fast and easy. Thank you for being prepared and so helpful. Willie a shout out to you for being so nice and helpful.