Transit Systems Inc

I want to warn everybody not to use this horrible moving company. I should have listen to my six sense when agreeing to have them help in my cross country move. The lady that set up move and price came up with a multiple prices for the same items until I sent pictures and measurements to her. The whole idea of a virtual price quote was ridiculous. Then when the movers came, it was a complete tornado of activity. The problem was I was not able to watch how everything was being packed. Then came the delivery, I was called less than 24 hours in advance of the delivery. I was not able to take the time from work. So, they didn't show up for another seven days of repeatedly calling to get it rescheduled. The movers that cam to deliver were different from the original who packed. They had trouble finding my new place even though I gave them clear information and could't understand why they had trouble on google maps. The first thing they stated when they arrived was some of my stuff was broken. I was like what?.. He shook a box with a frame and you could hear the broken glass move in the box. They broke an antique trunk, any many other items. I was furious and called the main number. I was told so sorry and did I have insurance. Which I did, but not as high as replacing said items, since this company advertises " white glove service". This company is fraudulent in its claims of providing " white glove service". I received barely enough to cover the cost to fix and replace said items. This company then added insult by saying here is $150 Amazon gift card for their horrible service, etc. How do you fix antiques etc with an Amazon gift card. This company is overpriced for what they provide. They are not professional. They do not provide quality service. They use non competent third party companies to do their work. i would have been better packing my own things and renting a Uhaul.

I got onto the chat for a price quote and I appreciated the responsiveness and professionalism that Blaine K. showed me!

I would not recommend this company. We arranged for a grandfather clock to be shipped across the country after the death of my mother. They were a couple of weeks late delivering it, but I understood since it was around the holidays. I paid extra for someone to disassemble and reassemble the clock parts upon delivery. It arrived late, damaged and the movers had no idea how to put it back together. I called Transit Systems several times and they finally agreed to refund the additional money for the assembly of the clock. Of course, it took almost a month for me to receive that refund and I had to follow up several times. Just an unfortunate experience especially given that the clock was a family heirloom that now has a huge chip in it!

TL;DR I paid for the move and am now in Florida for a week (from California) with no response from TSI. I have been in contact with the TSI for weeks now regarding my move. When I paid for the shipment I was on the phone with the representative while buying my plane tickets for the dates to move. Double checked, and then triple checked with them that the flight dates were good. About 2 weeks after paying for the move I got a call from the dispatcher telling me the dates we set wouldn't work. I explained to him that I, and a friend coming to help had already bought our tickets and can't leave the items with anyone else. I was told I would get a call back soon. After reaching out 3 more times over the span of a couple of weeks, I kept getting told I would receive a call back and never did. I'm now in Florida, taking off a week from work from California, waiting once again for a response.

I had a mattress and a bed shipped from Long Island, NY to Berkeley, CA. I did a lot of research prior to selecting TSI. All moving companies have mixed reviews and i read repetitively that they will damage your items. However, since i was only shipping 2 items and i bought the packaging supplies that they recommended i thought it would not be likely for it to happen to me. I was very surprised to see how badly my mattress was damaged. Luckily i had insured it and more importantly my wife did not accept it when it arrived. If she had accepted it then according to the insurance policy we would not have been refunded. This is very problematic because you can only look at the package, you cant open it to see if the item was damaged and to what extent it was damaged. In our case both items were so extensively damaged that there were huge holes in the box, thus it was an easy decision to make. As for the insurance they are contracted with a third party and the person that took my claim went to vacation for 10 days the day after. Therefore, no one in the entire office could assist me because my claim was assigned to her. Also, the amount that you insure will be re-evaluated if you file a claim with them. what that means is, TSI tells you to pay 6 dollars for every 100 dollars, and they will never question the value of the product you are insuring. If the product gets damaged and now you want the money that you paid to ensure, they will do an assessment to see how much your item is really worth. So if you insured 1000 dollars and paid 60 dollars, they can assess your item and say it is only worth 500 dollars even though you already paid for 1000 dollars. I just wish they were a little more transparent with all this information and not have it surprise you. After reading extensive reviews, and having personal experience with them i would not recommend them.