Transit Systems Inc

Wonderful company, great shipping experience. Booked with this company to ship a mattress from North Carolina to Long Island, NY. They were great to deal with. Everything went exactly as they said. The day after booking the boxes, plastic bags, tape, everything needed to package the shipment was sent, arriving the next day. Then when it was ready, just called to schedule a pickup date. It was picked up on that date. Was told once shipped, it would arrive to its destination in three to four days. Right on. It was picked up on a Thursday night, arriving at its destination the next Tuesday afternoon in perfect condition. Will definitely use this company for any future shipping needs, and have already passed on the company's contact info to other people I know in need of shipping.

I shipped a boxspring, mattress, chair and ottoman from Oregon to Arizona and was very pleased. They picked it up promptly and delivered it in 21 days, which is the norm they told me to expect. The price was lower than a competing service, and the items arrived in great shape. I was concerned about the expensive leather chair and ottoman, but they came well wrapped in blankets. The crew that delivered the items were very helpful. I purchased the white glove service since they were delivering to my mother's assisted living home. They even helped me move a chair out of the room and into my car (which was parked next to their truck).

If you do not value your furniture or personal items, choose this moving company. They are unprofessional, dishonest, and careless. My furniture was delivered yesterday, September 2, 2017 and even though the company claims to provide white glove service, almost all of the items are heavily damaged. TSI uses subcontractors to move their furniture and I was assigned Don Farr/Hindman Moving and Storage. When the company picked up my furniture the driver made a point of telling me that he purposely damaged furniture if he didn't like a customer, peed in the rosebush at a customer's home with the intent to damage it, threw up on a customer's rug when the owner declined to offer him water, and tried to intimidate my family. I personally watched him drag my brand new mattress down the hall, drop an expensive dining room chair in perfect condition off of his dolly (fortunately I caught it), and miscount the items he was supposed to be documenting. In addition, the driver was in so much of a rush that he was moving my belongings into the truck without labeling them appropriately. As a result I had to correct the manifest myself. The fact that TSI would work with this subcontractor says a lot about TSI's company values and business conduct. I complained when my furniture was picked up and I spoke to my contact, Kathy T, a Senior Sales Specialist, and her supervisor (Bob), and neither one of them took my concerns seriously. Now, my furniture has arrived and there is at least $4,584.49 worth of damage. When the driver (Chris) dropped off the furniture and it was clearly damaged, he refused to let me document it and even tried to hide the damage by placing the furniture surfaces out of sight. His intent was to have me sign the documentation without noting any damages. How can TSI be proud of this service? I could say more about the physical and emotional harm this company has caused, but I think the photos will give you most of the information you need to make an informed decision - CHOOSE ANOTHER MOVING COMPANY.