Transparent International

I would give 0 stars if I could. The move was successful with only one broken item but to deal with them was hell. The promises made were not kept. They did an evaluation by video chat of our items and grossly over estimated how much we had. Told us that would be absolutely the most it would cost and it would be re evaluated when the items were packed. This didn’t happen and it was half of their estimated bulk and I still had to pay the full amount. We had 19 boxes shipped from NC to PR and this cost almost 9k. When trying to speak with Management about a refund and the fact that the procedures didn’t happen as promised, they didn’t want to hear about it. They were nasty and extremely rude. I have never been spoken to so rudely. I wouldn’t recommend this company to my worse enemy.

Very frustrated. I am still waiting for my goods! I did not elect this company my shipper in SA did. They have been appalling to deal with and their communication horrific to say the least. I eventually got hold of a General Manager last week Friday after speaking to numerous people who were able to give me nothing, and who insisted he would come back to me to tell me where my goods are and promised me categorically that he would do so. Alas, he too, a week later, like all his people before him, have failed. The receptionist who answered the phone 10 minutes ago, tells me the following, "she doesn't know who her manager is" "she doesn't know where he is" "she doesn't know when he will get back". "She doesn't know who is next in charge in his absence" So still 7 weeks later I have no idea where my precious goods are. To NOTE: The manager last week Friday told me that they have 6 weeks to honor their commitment to Executive who appointed them from SA and that is up the 31st of July. When I ask I am told we don't know exactly where your goods are, but we will find out and we promise when we know we will let you know, that's as much as I have today the 26th of July. Pathetic - shocking and sincerely hope that people read this review. I have spoken to two Marks, one Kayla, one Adam and a Shaun who was the only person who communicated in writing to me - and still nothing! Transparent nothing! Suggest they change their name, because they are sure as hell not Transparent. They are deserving of no stars but I had to click one for the review to move forward! Lets wait and see what happens next.

We had an awful move experience with Transparent moving our furniture from NYC to London. Damaged furniture, services not provided as paid for and poor communication In brief, the sales process was very good and we believed we would be in good hands. We were not From the day of the move onward, the service failed miserably. Specifically 1. Calls and emails went unanswered and blame was placed on everything and everyone but Transparent for lack of service or issues. 2. The quality of the packing was extremely poor resulting in over $13k of damage which was independently assessed to be caused by the move and ultimately paid out by the insurance. 3. Valuable and fragile items we paid $861 extra to be crated arrived un-crated, and damaged, and Transparent refused to provide any explanation as to how this could have happened,. We ended up having to file a refund request through our credit card company against the deposit we paid as recourse. This was paid out. I've uploaded pics supporting my statements about poor packaging and damaged furniture.