Twin Cities Moving Systems Inc

Used them two years in a row. They are speedy, and professional! Really good people.

My understanding is this company has recently gone through an ownership /acquisition change. I had a furniture order that was missing during their system change - and both Ryder and Pier1 worked hard to find my order and get it delivered! I appreciate the effort! Thank you to all who assisted!

I'd like to add that I'd give them negative 5 stars. They didn't show up for 2 of my scheduled delivery dates which took weeks to plan since they never answer any phone calls or emails. They have thousands of $ worth of my furniture at their warehouse and don't seem worried about whats going to happen to them. I'm so sick of this company's unreliability, therefore, I'm trying to get refunded from the furniture store I bought from instead of waiting for this company to come to their senses. I don't understand how they're still in business with so many bad reviews and have no form of communication with their customers. I've been sleeping on an air mattress for 3 weeks btw so I'm very livid and want an explanation.

Twin Cities Moving provided exceptionally poor service from beginning to end. They left a message scheduling my delivery for a date I was not available, so when I called to reschedule, they did not answer the phone and I was repeatedly sent to voicemail. I had to call five times over several days during business hours to speak with a person. In addition, I left two voice messages which were never returned. In finally speaking with a person, the delivery was supposedly rescheduled, but then I received an automated voice call and a text message for the incorrect date. In order to avoid incorrect delivery, I had to call twelve times over a week during business hours, left seven messages, and sent an email. None of the messages or email were ever returned. I finally reached a person the day it was supposed to be incorrectly delivered and confirmed the new scheduling date. He did not apologize for the failure to return calls and made it clear they do not return voice messages. When the team delivered the bedroom set, they ducked out quickly before I could tip them. As soon as they had left, I saw the extremely poor job they had done. The headboard legs, assembled by Twin Cities and not the manufacturer, were on both crooked and backwards, meaning that the side boards were bent to fit into the legs. Additionally, they had not finished securing the slats, but set them in the bottom without screwing them into place. They also had damaged one of the slats. When I called the delivery crew immediately to see if it could be fixed, they answered, but hung up as soon as I said my name and before I stated why I was calling. I called back right away and again twenty minutes later; I left two messages which were never returned. Thankfully, we were able to repair the damage ourselves. However, as a result of the poor care received, I called the furniture store I ordered the furniture through and highly recommended against ever using this company again. The furniture company representative stated these are known issues with the company, they have difficulty reaching the company themselves, and they are actively looking for other delivery options in the area.

I was a little nervous after reading all the reviews on how our couch delivery would go, but we could not be more pleased. We got an email to select a delivery day that would work best for us, and then the day before we got a confirmation call and a 4 hour window when they would come. They came during their scheduled time window and even called when they were on their way and when they got here. We live in an apartment building with semi-narrow hallways which made getting the couch through our door extremely difficult, but they were very persistent and patient and never got frustrated. They were extremely friendly and had a good attitude the whole time. If it's the same father, son and friend (?) that do all the deliveries, then I would highly suggest them.