Two Men And A Truck, Loves Park IL

The office staff and moving team were excellent. Quick to answer questions and address any concerns, speedy and careful moving. I would highly recommend Two Men and a Truck to family and friends who may need moving services.

Terrible people. I hate giving bad reviews. I get that you’re a company that cares about your employees but in this situation you should also care about people. Apparently what they read in the media is their biggest concern and keeping appointments is not. They’re basing a decision on what they read on A news report & choosing to disrupt an elderly woman’s life and not move her. It’s ok for essential workers...the 50 healthcare workers a day, the delivery workers, our entire administrative team, our maintenance team, etc. to be here everyday but not their movers, one day to help a woman move 100 miles closer to her family because .01% of our population (that’s 2 quarantined residents & 1 staff already healthy but offsite) has tested positive. And yes they have all been tested! Masks, gloves, hand washing & sanitizing works wonders!

If I could I would rate 0 stars. This company confirmed arrangements with my grandmother then when the day came to move they canceled because the building has two positive covid-19 cases out of 200 people. They were extremely rude when we called to ask what the issue was. Why would they even take business if they are so worried about the pandemic? Going anywhere is a risk if they accept business else where I do not understand why they would deny services to my grandma. You should be ashamed of yourselves.

I have used Two Men and a Truck before and I was very happy with the service. I was also happy with this move until the end. When we got to the destination, I specifically told the movers where they could park the van. I was specific about this because much of the ground is muddy. There was an area between the house and a shed that had gravel down. I went into the house to check that everything was ready and when I came back out, they were parking where I told them not to. Their reason was that the ground was too slanted where I said they could drive. If this was the case, they could have easily spoken to me first and come up with a different option. Instead, they buried the truck in mud and then went into the shed without permission and dug gravel from the floor to try and fill the hole. When we suggested repeatedly that they should call for help, they continued to try and get the truck out themselves, making the mud hole deeper and as well as creating deep ruts in the yard. After an hour of this, they finally called their supervisor. While waiting, they both told us that they had made a mistake when they didn't discuss their decision to park where they did with us. When the supervisor showed up, he never introduced himself and offered no compensation. He said 'have a good night' and drove off. The next morning I called to complain and was told the movers said I insisted they drive where they drove, denying that they had gone against what I had told them. I was told I would receive a call back and someone would be out to look at the damage. That was Tuesday morning. This is Friday night and I haven't seen or heard a thing. Before this, I was very happy with the company and recommended them to several people. After this, I will not be using them again and will instead advise people not to use them. I'm really unhappy about this mostly because I liked the movers and was very happy with their work up to this point. An apology and an attempt to correct the situation would have easily avoided a bad review and I might have used their services again in the future.

I hired Two Men and a Truck today to assist with a local move and they were outstanding. Bill and Mark from Two Men were professional, skilled, and incredibly efficient, and they obviously had a lot of experience. I really appreciate the great job that they both did and would not hesitate to use them again for a move. Great work!