Two Men And A Truck, North Little Rock AR

My wrk place.. professional service , by people who care

These guys are the best. They arrived on time and conducted themselves very professionally. All three guys were very friendly and super hard workers. They wrapped everything in blankets and shrink wrap before loading. Not one piece of furniture got damaged. They were very accommodating as far as furniture placement. My wife and I were very pleased. They managed their time well and took care of us as their customer. I would definitely use them again. The price was very fair. I could not have rented a truck and paid for fuel and insurance for what it cost us with them. Give Two Men and a Truck a try. From my perspective you won’t be disappointed.

Very very poor service. Used them for a move in-town. They quoted us at hourly rate with minimum hours, plus a rate in the increments of 15 minutes thereafter, plus travel charge - all of which we agreed to. They estimated approx. 4 hours for just the moving of furniture and boxes (we opted to pack ourselves), starting at 8 am on a Saturday. Their guys didn't show up until 9 am, saying that’s when they were supposed to start. Ok - maybe a little misunderstanding. After arriving, they spent 30-45 minutes doing paperwork, visual assessment, bringing blankets and dollies, etc. Then, the guys were taking their time in moving things and were unorganized. But they were polite and seemed to be hard workers - so we were okay. But come 1 pm, they were only 60% done and they said they had another job scheduled at 2 or 3 pm. And that they could come back on Monday to finish the rest for us. Plus they will charge us the travel charge again... What??!! We specifically scheduled the move on a Saturday so we don’t have to take off from work and have Sunday to unpack the essentials, assemble beds, etc. And we didn’t realize that they would schedule people back to back and not finish their jobs on the same day. After much back and forth with the ‘manager’ at the office, they agreed to not charge us for the additional travel... but still come back on Monday to finish the job. Come Monday, the same polite guys come to finish the job but they didn’t exactly treat everything carefully. Broke one of the drawers, chipped couple of furniture pieces (which we found later), damaged a mattress by putting it on dirty floor (it had dust stains and wood splinters from plywood of the truck floor) and handled our mattress topper almost as a door mat on the truck floor. The mattress topper became severely dirty and damaged. The movers signed paperwork acknowledging the damage to the drawer and the mattress topper. So when we tried to call the office to get a resolution, they either didn’t pick up the phone or didn’t get back to us for a follow up. When we finally got answer by fighting with them, they claimed that our topper could not be $160 and asked for a proof of purchase or validity of it. When we sent them the direct link showing it was still the same price, they said they will get back to us. After months of back and forth, they sent us a form to fill out to claim reimbursement. And when we send that back, there’s no response. When we follow up on it, they say it’s been too long so now it cannot be reimbursed. After all the headache and stress they caused us, they completely deny any remediation... very disappointed! I’m appalled at their poor customer service and will never use or refer them to anyone!!!