Two Men and a Truck, Omaha NE

This company is phenomenal! Being a home building company we have been through several different moving companies with moving our staging furniture from home to home. Two Men and a Truck is the best moving company we have worked with so far! Both Trey and Jared were polite, respectful, and payed great attention to customer service. They were very efficient in packing the furniture, careful, and wrapped everything so well. When they set the furniture back up in the new home I hardly had to give them directions. They were aware of where things needed to go and did their job well in a timely manner! Highly recommend Two Men and a Truck!

I am writing on behalf of my cousin who doesn't have a computer - just a phone, and we have a pretty lengthy story to tell. My cousin contracted with Two Men and a Truck for packing services and for loading services into a U-Haul. From day one, things did not go well, at all, to say the least. The packers all said they were "new to the job" and the person who was supposedly the one in charge said they had been on the job less than a week. It quickly became apparent they didn't know what they were doing, which you will see in some of the photos below. The supervisor didn't check up on the new employees and by the end of the day, they said they were finished even though they forgot to pack numerous items. My cousin called to complain and Two Men and a Truck sent a second crew out the next day, saying they would not charge for it. However, several days after arriving at our destination, my cousin's credit card was charged without her authorization. The second day crew also left several items unpacked that were marked with bright post-it notes that said "Yes" (they were instructed to pack anything labeled with a "Yes" sticker) and upon arrival, we found items that had been marked "No." When the loaders arrived to load the truck, they exclaimed about how poor the packing job was and called for backup to repack several items. Of course my cousin was now paying for time to repack things that should have been packed correctly the first time. While the person in charge of loading had an amazing work ethic, he was a very young man who had only been on the job less than a month. His single helper did not speak English, so we were unable to interact with him. Throughout this entire nightmare, all of the workers seemed to be rushing as much as possible because they "had to get to the next job." The final straw was arriving at our destination and finding several items broken or damaged - including items that were expensive and cannot be replaced. You'll see in the photos below that the bottom and top of furniture was not wrapped or protected - only the middle. An expensive decorative screen my cousin bought while living in Japan was not wrapped at all and was just tossed on top of the items in the truck. It was too far back for us to see it after the truck was fully loaded, and it was heavily damaged. Upon arrival, the unloading crew remarked they had never seen such a poor job of packing, and we discovered very few items had been labeled as to their location, making the unloading an excessively long process while we figured out what was in the boxes. Currently, the franchise is saying they want to repair the damaged furniture, but it my cousin's opinion that because much of it is Danish teak, which is no longer available, repair is not possible. She overpaid workers to unpack and repack, items were damaged, she is requesting a reasonable refund and so far, the only communication she has had is that they want to somehow manage repairing her items from 1,500 miles away! We would not wish this nightmare on anyone else. If negative stars were possible, we would use those!

I used them to move my grandmother, no complaints.