U-Haul Moving & Storage of Auburn

We waited in the store for 10 mins until Someone walked in from the back to help. We did the scan and go on the app, and the man still wanted to verify our items and print a confirmation. Why do scan and go if you have to wait in line anyways?

A No Show. We made a reservation for a Move In date for a Saturday. The woman who took the information said they are no longer open on a Saturday, but she would make the exception for this time. She gave us her personal cell phone number and asked if we would call 15 minutes before arrival and she would meet us to sign the paper work. We did just that, no one picked up, but we left a message. We arrived with a dorm room full of stuff to store for the summer and we called again, no answer. The sign on the door of the office said they were closed but to call the number (her number)AND the national number, which is what we did. The Representative for the national number said the U-HAUL company doesn't allow their storage buildings to close on a Saturday and that they couldn't do more to help us. So while we waited for a return phone call, we started looking at other storage places near by and STOR-EAGLE Storage was able to accommodate us with no problems! At the time of this review it has been almost 5 hours since we left a message at U-HAUL Moving & Storage of Auburn and we still did not get a return phone call. Make a reservation at your own risk.

I normally hate going to places where I wait to have something done to my car. That being said Uhaul installed a hitch on my car and not only did they do it in a more than reasonable time, I actually enjoyed my wait. The customer service rep at the front Megan, made it an enjoyable experience. I highly recommend the folks here for all your needs. They are professional and personable.

Uhaul's online booking system made some major errors on my booking, but I had a ton of time-saving help from the staff at this location. They helped me get the correct size truck for my move.

I have rented uhaul trailers before but I have never had an experience like this one! The employees absolutely knocked my socks off!! Brandon, Megan, and Blake have absolutely made this experience the best I have ever had. I will definitely come back to this location for all my rental needs!!