U-Haul Moving & Storage of Auburn

Megan was very helpful and the store had everything I needed. Thank you. I wasn't expecting such a pleasant experience.

The rep who assisted me at this store is a tall, bearded man. As soon as he handed me the truck, I took a picture of the odometer. On the contract, he had mileage out that was lower than what I saw before I started moving. The mileage out should be the odometer mileage when the truck is handed to the customer, not the mileage that may be on their records when the truck was returned by a previous customer. Also, unknown to me, there was a dolly in the back that I had not even reserved. I saw it only when I opened the back to load my stuff. I was surprised, to say the least and wondered if I will be billed for it. Guess what? I was billed for it even though I had not used it. And how did he know that I had used it? When I called this morning, he told me that the plastic tab that was attached to the dolly was broken. When I try to assure him that I had not even touched the dolly, his response was rude and something like "we have a lot of customers who say they didn't use the dolly but they actually did." In short, he had just accused me of lying! My question is: why was the dolly even there in the first place? I had not reserved it! And if there was something in the back of the truck, he should have opened the back and shown it to me. I would have asked for the dolly to be taken out. Further, how do I know that tab wasn't broken before the truck keys were handed to me? So, this was a clear case of an attempt to cheat a customer. I wonder how many people this store rep has cheated. Next time, if I ever rent again from this location (which I very much doubt) or any other, I will make certain to open the back and have them remove any extra stuff I did not order! Any attempts at talking with the rep over the phone was met with rude, curt, and insulting responses. The phone call was recorded by the location, so that will provide evidence of whether I am telling the truth about the rep's attitude and lack of respect towards me. BE CAREFUL WHEN YOU RENT A TRUCK AT THIS LOCATION. INSPECT EVERYTHING BEFORE YOU LEAVE AND HAVE THEM REMOVE EVERYTHING YOU HAD NOT RESERVED.

Could not have been better. Guy behind counter was quick and efficient. Guy who hooked trailer up just as good. In and out in 20 minutes including purchase of wardrobes, tape, boxes and part for hitch.