Underfanger Moving & Storage, Inc.

I called Underfanger's because several of my Springfield connections said that they were the best. The concierge service of my California movers even recommended them on the basis of their internet reviews. I called Underfanger Moving only to receive a woman on the other end who apparently had no interest in assisting me. I needed labor to unload a Upack into a storage unit. Since I did not have the weight of my trailer or the objects inside, storing it with this company was useless. Realizing she was not going to make the storage portion of my move easy on me, I went on to ask how much it would be to hire their movers to unload into a storage unit. Not knowing exactly which storage facility I was going to use. I mentioned one facility I was considering. Her reply was "Oh, all the way out there?!" She then quoted me a price. She took down my email and said that she would send me the quote. The email never happened. She also said that she would have her husband call me the next day. And this never happened either. I have never been so put off and so snubbed by any company like this. Apparently, they have so much business they don't need anymore. I would have just appreciated her saying "You know, unloading Pods or Upacks is not something we do" instead of giving me the royal snub and runaround.

When my rep was no longer with the company; their President called me personally to explain & give me his # in case I needed anything. Terrific customer service! Would recommend this company to anyone moving. Very helpful when packing, also.

Had a great experience with Underfanger. I needed several men to come out to pack and load my 20-foot UHaul truck for a move to Texas. They seemed to be one of the few moving companies in the area that offer this service. The men were right on time, were quick, efficient and friendly, and now that I've arrived in Texas and have unpacked everything, I'm happy to report that they did an awesome job packing my belongings. Everything arrived intact and in great shape. Would use them again.