US Movers Inc

This was an overall terrible company to work with. They showed up late the day of the move and had not been working an hour before they disappeared and said they needed to get lunch. When we said we were needing to get on the road to make sure we met our timeline to start a new job, they said they would be back later but they could just take inventory themselves and let us know about changes later. We declined this shady offer and did not get on the road till way past our estimated time. We hoped this would be the worst of it - it was not. Not only did they end up delivering days after what we said our desired move in date was, they called us 24 hours before the move and said an oversight led them to believe they would need an additional $500 before they could deliver because they could not bring a truck that size downtown. I was furious. Our address has been the same since day one but this was never mentioned. I argued against it and they said they would send a guy to oversee the parking availability and go from there. The guy arrived at 8PM WITH the truck and said they wouldn’t have to charge another $500 that night, but they would in the morning so he had to deliver it right then. We argued with the company and they assured us more help would come and it would be quick - both lies. This odd man proceeded to try to do it himself and the manager started sending our calls to voicemail. He dropped our Ethan Allen desk on its side and dropped boxes clearly marked FRAGILE wrong side up. We were missing a nightstand, everything was dirty, l the wooden furniture had scuff marks and broken chips, the boxes had holes in them, and to boot - he yelled at us and he shoved his phone at me when his manager called. I have never dealt with such a shady, unprofessional company in my life. We would have been better off A. Selling our things and using what we paid them as a down payment on new furniture B. Moving it ourselves or C. Hiring the random homeless people off the street to move it. I would never recommend this company to anyone for any reason.

This is the worst moving company I have ever used. They broke a Granite table top loading it into the truck acknowledged the damage and said they would deliver all the item and then I could make a claim. It was August 2019 and they are still not taking ownership of the damage. Then there was a whole box of art that never made it to the house. Totally sketchy and non responsive to my claim still to this day 4/19/2020. It is clear it is on their truck and that it is broken. I have sent the documents at least 5 times and no response.

Our interstate move experience with US Movers was very bad. Good: The move out was on time and fast, and furniture was packed well. All our stuff arrived *eventually*. Bad: Our items were delivered 10 days later than the agreed upon delivery window. Many items are wet and boxes are broken. We can smell mildew/mold. Our estimate was 1200$+ short what we actually paid, and we had to argue at length for a fixed price before allowing them to load our stuff. This company charges by cubic feet, and underestimates volume to secure a low quote. Additionally, there are many fees outside of the contracted estimate - be aware of this!! Communication was nearly non-existent once they took our items. We had to call repeatedly, only to get through to someone 1/3 of the time (curiously, they always picked up when I used a phone that they didn't have on file...) The entire process was exhausting, stressful and unprofessional. Other reviews indicate that US Movers is competent for in-city moves. However, it looks like they out-source long distance moves and thus the quality and timeliness is never guaranteed. I recommend that you take your business elsewhere.