Volunteer Moving & Storage, LLC

Armstrong was truly a God send! First they were able to make an out of state move happen in 4 days! I walked in on Monday and Thursday the crew was there! Dena is our coordinator and helped me through the paperwork process helping me to see all the good that was happening. Marilyn is my driver and her crew, Howard, James, and Jack arrived at my door and I was so surprised at how "caringly" they wrapped and handled our possessions. The way things were wrapped and carefully and thoughtfully placed was impressive. I say that because we have a lot of stuff! Most of our furniture is antiques and this crew did a great job preparing them for interstate travel. Dena surprised me today and told me it was going to be Marilyn and her crew delivering our furniture earlier than we thought. So that we can get our new house set up and get on with our new life with our things! Thanks again, I trust the off load will go just as smoothly.

This company has it all together. My packing crew was wonderful! Loading crew were very professional and personable. This was the best move I have ever done. I couldn't ask for more! Every single person I dealt with should be recognized but I can't locate my list of names.

-Their "professional" packing/inventory specialist, Doug Powers did an in-home inventory of all of our items 2 weeks before moving and GROSSLY UNDERESTIMATED OUR MOVING LOAD - forcing us to either pay DOUBLE on the day of moving, to add in a new container or hire a U-haul (which we'd hoped to avoid by hiring "professional" movers, but this was the cheaper option.) What's the point of having someone come out to take inventory if it's incorrect and forces you to pay more on the day of moving? He and his company should have been held accountable for their underestimate, not us. -Kept our stuff for 1 week before moving it, forcing us to sleep on an air mattress for a week. -MOVING DAY- only 2 inexperienced college kids (not 3 professional movers, as promised packaged our items.) A runner, was not provided to go along the wood floor and banisters were not padded as promised. The movers struggled with items, prompting my fiance to step in to complete the job and spare our large items damage. -As mentioned, SEVERAL ITEMS (TWENTY FIVE boxes [packed to the brim] a lamp, a bike, a night stand, a large duffel bag, 3 suitcases, a vacuum, a ladder, storage baskets, and a garbage can) couldn't fit due to Armstrong Relocation/United Van Lines inability to provide an accurate estimate. -MOVE IN DAY: the team in Philadelphia was professional and helpful (not the same team as in Knoxville). Immediately when the team obtained our shipment, one of the movers took pictures of the inside of the container, which had been haphazardly packed without ropes or bungee cords so they likely bounced around on the trip to Philly. The movers commented that EVERYTHING WAS PACKAGED INADEQUATELY. MANY OF OUR ITEMS WEREN'T EVEN LABELED. ALMOST EVERY FURNITURE PIECE WE OWN WAS DAMAGED (SOME SEVERELY) in the move. Some of these have additional scratches that were not there to begin with. However some of these irreplaceable items are severely damaged to the point where they need replacement or cannot be used. We placed a complaint through BBB and through United Van Lines/ Armstrong Relocation. They gave us some $$ for some items, but didn't give us what we requested or what our items were worth. Their reasoning was because some of the items were listed as damaged before leaving Knoxville - sure, some of our items had a scratch or two before leaving knoxville, but they didn't have the completely smashed side or shattered mirror that the moving company inflicted during transportation! If they had, why isn't that reflected in the paperwork from your movers? Also, we'd called Armstrong relocation to report the damages the day we found out about them and were told their claims rep, Amanda Piper, was on vacation for a week, but to take pictures of everything as evidence. No one told us not to throw items away. We threw away a bookcase that was in shambles, and therefore were not reimbursed for it as we didn't have it to show the inspector. Ridiculous considering their rep was on vacation and they couldn't provide me the correct information because of that. They run a very shady, crooked, business, bait and switch their customers, and leave customers with no recourse. DON'T MOVE WITH THIS COMPANY AT ALL - even if their paperwork, estimate, and inventory sounds good to you. IF YOU DO HAVE TO MOVE WITH THEM, TAKE DETAILED PICTURES OF ALL OF YOUR FURNITURE PRIOR TO MOVING. You can't rely on their college aged packers to adequately describe damages of all of your items. THE PHOTOS ARE JUST SOME OF THE DAMAGED ITEMS. WE HAD SO MANY MORE!!!