Von Sydows Moving & Storage, Inc.

Von Sydow's Moving & Storage is a class act. As someone with extensive knowledge of the industry, I can say with 100% confidence that Von Sydow's is among the very best in terms of management, customer service, and quality moving experiences for those it serves. I would recommend Von Sydow's to anyone and everyone for all moving needs. Not all movers are created equal; believe me, there are lots of movers out there that will leave you disappointed (or worse). Von Sydow's will leave you satisfied with a great price and even better service. We are so grateful to be able to work with them now and in the future!

We purchased a new place and the seller used Von Sydow to move out. They ended up damaging the door frame on the day of our closing and unfortunately this ended up being our problem. Von Sydow promised the seller to fix this for free and we just had to schedule a time. I called Von Sydow on October 6th and spoke with Heidi about scheduling a day and time for their contractor (David Honquest) to come in. She told me the contractor would call me about scheduling. I didn't hear from the contractor within 3 days and decided to contact Heidi again. She apologized on his behalf and said she'll forward my information again. The contractor ended up calling a couple of days later and scheduled the repair 2 weeks out. The 2 weeks came, I took a half day off from work and waited for the contractor. He never showed up. I contacted Heidi again telling her this and she gave me his contact information to call him directly. I gave him a call, he told me he had a family emergency and called the previous owner to cancel. Ok, fine. We rescheduled for a week and a half later. It is now close to a month after I first contacted Von Sydow. The contractor arrives, starts filling the gap with putty (we wanted the right side of the frame replaced, but at this point we'll take any kind of fix). I bring the paint that the previous owner left that was used to paint the condo. They are both flat paints while the frame has a bit of gloss to it. I tell the contractor that they're both flat, but one of the paints is closer to the color of the frame than the other. He calls me color blind and proceeds to use the other paint which turns out to have a yellowish tint. He realizes his mistake and wipes the paint off. No apology was included. After using a semi-glossy white paint that he brought I notice he's leaving paint brush strokes while our frame is smooth. I tell him this and he assures me that the strokes will disappear when the paint dries (they didn't). After he's done painting, I took a step back to see how it looked and noticed that the putty wasn't cut straight and our frame now curves inward. I tell him this and he says he can't see it and that it looks perfect. But he's willing to sand it and re-paint. I ask him how he's supposed to sand it if he can't see the issue. He just shrugs. At this point, I see no point in continuing and ask him to leave. My wife contacts Heidi that day and shows her the job that the contractor did. She agrees that this is not an acceptable fix and says she will talk to the manager and contact us next business day. We don't hear from her (of course) and call back. She then tells us that the manager does not talk to customers and that they will not be doing anything to fix this issue. Overall, terrible moving company (I have used moving companies over half a dozen times and have never had any damage done to property) and even worse customer service.

Excellent service! Fast and Professional