Westpac International, Inc.

I contacted Westpac to handle our move from Ewa Beach, HI. to North Ogden, UT. John came out to give us a quote and at first was great. Moving day came and their moving guys came out. That experience was the best I have been through. We were prior Military and have dealt with many moving companies. Their movers were very careful, caring and respectful of us and more importantly, our things. It was after that the stress kicked in and the back and forth began. John called with the final and updated quote. It was thousands more than the first quote we received. All of a sudden it went from being charged by weight to be charged PER crate. I am a controlling and extreme worrier. I repeatedly asked prior to packing if we were going to be charged by weight and if the price would increase. I was told yes and was reassured we would be charged by weight. When I expressed my concern to John, I was met with attitude and with him raising his voice at me. My husband could hear him yelling at me and tried taking the phone to "speak" to John. By this time Westpac had my household goods and there was nothing I could do but kiss a$$ and pray. Thank God that there was someone else going to Utah and we were able to share a container together. In the end I did end up paying for the weight only price. Please read and understand the quote emails. The terminology was not in layman's terms or easy for non-moving company professionals to understand. I was yelled at when I asked for an explanation. When it was time to deliver and unpack, we found out that my daughters full size bed and bunkbed board was left behind during the repacking of container. How do you leave out such a huge box?! Our furniture was delivered on 2/15/2016 and to date we still have not received the bed. I did give the company a 4 star review because the packing, loading and unloading guys were GREAT and price was still cheaper than other companies. I was told that a credit of $250 was to be mailed to me as an apology for forgetting the bed but still have yet to receive that too.