Williams Transfer & Storage Co Inc.

Buyer beware. I had Williams Moving and Storage perform a one day local move with packing. All went ok until the last piece was brought into the house. It was a $3500 stainless steel refrigerator. The movers shoved it through the door, gouging and denting 3 of the 4 doors. I was initially told it would be repaired. After multiple calls and emails for approximately 60 days I was told I opted out of the damage coverage on the agreement (I did not opt out) and would be reimbursed based on the weight (which was no where close to the damage incurred). As of today (100+ days) I am still getting stalled. My last moves with Two Guys and a Truck were much better and resulted in a much better experience. This has been awful and their responses/communication are terrible.

If you are looking for a mover, move on past Williams Moving and Storage!!!!! The problems started on my load date. They were supposed to arrive from 8-10 am and showed up almost 2 hrs late. Then the truck they sent was too small for our stuff, so they had to send another truck the next day, which delayed our leaving on our 5-day road trip to our new home. I was given a 7 day spread for delivery, and throughout the 7 days any time I wanted to check and see if there were any updates on the delivery date of my stuff, I had to call them. They always promised to call me one way or another but never did. Here we are at the end of my delivery window and they still cannot tell me when my stuff is going to arrive. No answers and no accountability whatsoever. And oh by the way, the stuff on the second truck that they loaded won't arrive until even later than the first! I was told "at least I'm not lying to you" by Tammy, my moving coordinator. Yep, that's the standard this company runs on. Buyer beware!!!! Update: My stuff was delivered 8 days past the end date of the delivery window they gave me. So they had our stuff for a total of 22 days. They reimbursed us $100 per day for the 8 days they were late. When you are basically camping in your own home with just a few suitcases of stuff, you spend much more than $100/day. My husband had to buy clothes for work b/c he only brought a couple of days worth of work clothes with us; we had to buy plates/utensils to use to eat, we had to eat out a good bit because we didn't have pots/pans etc. We had planned for some of this knowing we had a delivery window, but 8 additional days was not acceptable. Note: I called the person who responded to my review and left a voicemail with my name and number. Never got a call back!

The employees are all professional and experienced. This is my third move in three states with Williams/United, and I would recommend them with flying colors. All of my moves with them have been flawless. I can’t say enough good things about the group! Very happy with moving experience!!