112 E State St Ithaca, NY 14850 USA
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I’ve used Zolar for several moves, including moving a piano, and always found them to be helpful, courteous, and professional.
First, showed up an hour late in the middle of frigid weather while I had people there with my plants in their car, keeping them from freezing. Their excuse for showing up late? They decided to take a lunch break, and reeked of booze. Not beer, but liquor, especially the "supervisor". Secondly, one used my antique end table on top of his dolly, in order to stack up boxes. Third, they dropped fragile boxes, breaking a writing box my father made for me, his last present before his death. Also broken was the wooden box containing cremated remains, and various ceramics, glass, and wooden objects. An antique eye glass for clearing debris from eyes, been in the family for generations. Glass in picture frames destroyed. The boxes were marked fragile, but I saw them drop fragile boxes. Some items are just not replaceable, and were objects that held great sentimentality to me. I have boxes yet to unpack and I cringe before each box even though items were wrapped with great care and I used quite a bit of air packing material to cushion items that were fragile or delicate, which were wrapped in tissue paper and bubble wrap. As I watched this moving process, it seemed my items were not treated with respect. There was one young man who was the antithesis of the other three movers. He didn't smell like booze, actually asked me where I wanted certain things, and showed care in the handling of my belongings. He deserves 5 stars, it's sad that the other three dragged it down to 1 star. That 1 star is a gift, as this company deserves a negative rating. Customers be wary and forewarned.
Wonderful service. These guys are very polite, patient and definitely know what they're doing. Will recommend to friends.