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I closed out the contract with U-Haul 10-2-24 when I unloaded my two U-containers at the Edgewood Cedar Rapids IA facility, two weeks later I was charged a rental fee of 85.55 U-Haul had the 2 empty containers in their possession for two weeks and charged me rental and going forward was going to assess that fee every month, there was several errors in the whole process with U-Haul, I will not be a repeat customer, very poor performance, I have yet to get a refund for my 85.55 Have not heard from the manager of the Cedar Rapids IA U-Haul, she has not returned my phone call and conveniently went home sick I discovered when I stopped into that store to get my funds returned. I'm told a refund could take 35 days; I had a problem initially securing rental of the boxes, my pickup wasn't listed on the U-Haul program, wasn't allowed to tow 2 boxes at one time on one trailer, my pickup towing capacity is 10,000 lbs also U-Haul in CR IA wouldn't accept a certified bank check for payment of shipping fees, a lot of headaches encountered, not a return customer. Moving is difficult, do not need additional problems that U-Haul placed on me, very poor performance/support
I love the customer service I receive at this location. The employees are always afriendly and helpful.
So very happy with Lana... she is very quiver to respond and kept me informed all the way...Fernando the delivery driver was very pleasent and was right on time...I have already referred them to a friend... I'm going to refer everyone that I know that it's looking for a container to them... will definitely bring doing business with them again...?
Just moved from Kingman, AZ to Phoenix, a three hour drive by car. Office staff was very courteous and worked with us to have our furnishings stored with only one pickup and one delivery charge. Here's the rub! You'd better buy the damage insurance to be sure you can file a claim and be compensated for your loss. Pickup and delivery persons obviously had serious personal issues and their attitude reflected it.