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Our driver, Scott, called ahead to ensure we were home and ready for our delivery. Upon arrival, he walked us through where he thought the best placement for the POD, proper packing, and how to schedule a pick up. Scott took the time to make sure we were satisfied with the delivery. All around great service.
Update:
Changing my review because upon arrival we discovered a considerable amount of damage. I was more shocked at the fact one of the movers put a bottle of steak sauce in a random box with my $280 winter coat which is now covered in steak sauce (not sure who had the idea to put a breakable bottle with a coat). A coffee table, desk and multiple picture frames were broken beyond repair and a bunch of smaller items (like the dog food bowl stand) were also broken. Another major issue is the fact I explicitly asked the movers packing up to use the zipper ziplock bags and label screws/bolts etc, they did not use them and now we are missing a ton of hardware. It also appears that someone opened our stuff along the way as we discovered multiple smaller items that do not belong to us in one of our boxes.
Original review:
Used for a military move, the crew was friendly and efficient, they took about 7 hours to pack our apartment completely. They did cause a bit of damage but they helped us with the paperwork to cover the scratches and chipped paint. Good communication and easy to schedule.
I used this company 5 years ago and I’m still mad about the unprofessionalism, lack of class, and overall failure of execution this company possesses. I’m reading other 1 star reviews and could not whole heartedly agree more. I’m shocked they are still in business. I have personally swayed dozens of friends and acquaintances away from this company. Their business strategy puts profit margin over product. A terrible way to do business.