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One year ago, I got my moving stuffs 5 days later than the promised date in other state. The man who is in charge never answered my phone. Another staff got my call but she repeated he is in the meeting. When the truck came in, they asked the cash before dropping off. I tried to complain of this to the office, he never got my call again. All my family suffered with this company. We should pay more to survive for 5 days with the hotel fee, buying food, other living costs.. As I know, they have different company names. Please, be wise to choose the right company.
Worst experience ever! They were 3 hours late! If they had told us earlier that they will be this late, we could have done something while waiting. We starved all day because they wouldn't even tell us exactly how much they will be late. Every time I called them, they said '30 minutes' '1 hour' '30 minutes' etc etc. They never called us first about being late and never even gave us a call before the move date to confirm. We had to call them to make sure they are coming. Also, the lady that answered the calls was SO rude! She answered the phone half asleep and never once said she was sorry about the wait. This is by far the WORST customer service I have ever dealt with. I would never recommend this company to anyone ever!
I recommend everyone who was been scammed by this company just like the other reviews to contact local departments like I have. I submitted complaints to bring justice of their fraudulent business practices with the FTC, California Attorney General, California department of consumer affairs, BBB, and will file through small claims court. This isn’t about the money it’s about what is right and what is wrong of them.
We hired CNJ trucking to do a one bedroom apartment move 1.8 miles away. We were concerned about time and the cost to move and they said they would send us two Hispanic movers to do the job quickly and it shouldn’t take more than 3/4 hours since the other apartment is so close.
They ended up sending one mover and one owner who is well over 70 years old. A 70 year old is not going to be able to move anything which was clearly shown. The owner kept dropping boxes taking phone calls and would just tell the other guy what to do since he couldn’t do anything. How can the owner take several phone calls when we’re paying to move by the hour?
Essentially we ended up with one mover and one owner who was just bossing the other guy and telling him what to do the entire time. This resulted in them dragging out the time to 5 1/2 hours to move 20 pre boxed boxes and 5 pieces of furniture.
They also damaged several pieces of furniture and dropped/crushed several boxes. A job that should have taken less than 3 hours with real movers took 5 1/2 hours since they only sent one actual mover.
Why tell us one thing and do another just to try to make some easy money? The owner was clearly thinking he could just sit there and not have to pay a second mover and just make the extra money doing nothing.
I had a friend witness the truck the entire time and he said the owner wasn’t doing anything just telling the other guy what to do. If they were only going to send one mover they should have cut the rate in half because it’s common sense the move is going to take longer when one guy is doing all the moving. Instead they deceived us with their fraudulent business practices to drag out the time just to make an extra dollar.
I recently moved from San Francisco to New York. I got quotes from multiple companies, but this company had the most reasonable price for full packing service. The truck and movers arrived at scheduled time for both pickup and dropoff. The movers were well experienced and packed everything really well. All the glasswares arrived in the original condition and there were zero broken items. I also want to highlight Mr. Choi. He was super nice and accommodating in many aspects. Mr. Choi really understood our situation and kindly made things work for us. I don't want to mention specific details here in case people try to abuse Mr. Choi's kindness but we would have faced many external issues during and after the move if Mr. Choi did not help us. I highly recommend this company!
Had storage here for quite some time and this storage is very convenient compared to others. Loved the email reminders for payment cuz lord knows I'm forgetful and it came in handy. Most of all, (with all due respect, I've forgotten his name) but the dude with the mustache is awesome, professional and has such great customer service skills! (Which is so rare nowadays). He also keeps the facility clean and goes above and beyond for customers. Give that guy a raise!
Thanks again, it's been a pleasure storing with you guys at the busiest time in my life, ya'll gave me one less thing to worry about!
Don't hesitate to book them if you're moving. I guarantee you won't regret. Would use again :-)
They said they deliver in 3 months. They took 6 months and were rude every step of the way. ZERO stars for atrocious customer service and value.