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Excellent experience! It perfectly met my short-term storage needs. A big thank you to the manager, Cheryl—she was incredibly patient and guided me through the process. Highly recommend!
My experience at Extra Space Storage 1671 was a the most peaceful experience I had. The storage facility is covenant, clean and the staff (Frankie) is pleasant and professional. She answered all my concerns.
Broke my drain plug and broken clips for the cover while dragging it across the ground with a cheesy plastic sled!..
Not happy at all!
I don’t know if this company goes by the name of “Relocation Systems” but this was the only one I could find matching the address. Do not use this place even if they sound like a good deal. It’s a scam! Almost all our things were ruined my couches and bed are wet and smell like mildew. My sons bed can’t be put together now because the wood is rot. Not only did they lie about the price by giving use a good deal but they gave us the excuse that some of our furniture was too big so we had to fork out another $1,200 plus tipping. And 20 dollars each doesn’t count as a tip. $100 each is a tip.
Crooks and criminals. They use every dirty trick in the book to rip off their customers, including holding goods hostage unless contract is changed. Jaw-dropping dishonesty from sales, dispatcher, pickup and delivery drivers.
They stole my large TV and massive pieces of furniture like king size bed, bookshelves, and a table simply went missing.
Lie #1: Volume of goods: Ignoring my precise inventory they inflated the volume by 40%. After loading the truck, I turned out to be correct. But they said 'you already signed, we won't reduce the price now!'
Lie #2: Hostage situation at delivery: the contract said no Shuttle or Redelivery fees. After taking custody of my family's belongings, the dispatcher tells me bluntly that I had to pay an extra $600, only in cash. This seemed like a well-practiced drill for them.
Lie #3: The movers flatly refused to carry some boxes upstairs claiming that they were too heavy, and company policy allowed them to refuse carrying it upstairs. However, nothing in customer's contract mentions anything to that effect.
Lie #4: The delivery movers did not reassemble a single piece of furniture even though it was part of the contract.
Lie #5: Packaging Fraud - The furniture was supposed to be disassembled and packed by We Move You (part of the base price). They charged me specifically for mattress boxes and I paid for it fair and square. When they arrived at delivery location, they were wrapped up in plastic wrap that was torn and tattered, with substantial water damage.
Lie #6: The company repeatedly claimed that their drivers are employees. But the pickup and delivery drivers both insisted they were independent workers that were subcontracted by We Move You.
Julio and his crew did an amazing job moving us from an apartment into a house! They’re efficient, careful, kind, and most of all true professionals. I’ll absolutely trust them for my next move and you should too!